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Abuse, Harassment and Harm

  • Abuse and Domestic Violence
  • Bullying
  • Crime
  • Cyberbullying
  • Female Genital Mutilation (FGM)
  • Forced Marriage
  • Harassment
  • Racism
  • Rape and Sexual Abuse

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  • Abuse, Harassment and Harm

    Abuse and Domestic Violence

    RESPECT - MEN'S ADVICE LINE

    0808 8010327

    Phone hours:

    Monday–Friday 9am-8pm

    Email:

    info@mensadviceline.org.uk

    Website: https://mensadviceline.org.uk/
    Other:

    Webchat : Wednesday, Thursday and Friday – 10 – 11am and 3 – 4pm

    Respect Men's advice line will believe you, offer you non-judgmental emotional support, practical advice and information. Their Helpline Advisors will be available to offer advice and emotional support to those who are experiencing abuse, and signpost to other vital services that will help keep you safe. Depending on what prompted you to call, the Advisor will ask questions to understand your situation better and give you relevant advice.

    HOURGLASS

    0808 808 8141

    Phone hours:

    Monday-Friday 9am-5pm

    Website: https://wearehourglass.org/

    The Hourglass confidential Helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person. This might include physical, financial, psychological, sexual or neglect. Trained information officers can provide information, advice and support to help you make the best choices about keeping safe, and put you in touch with appropriate local agencies.

    REFUGE - NATIONAL DOMESTIC ABUSE HELPLINE

    0808 2000 247

    Phone hours:

    24/7

    Website: https://www.nationaldahelpline.org.uk/
    Other:

    In an emergency call 999. Live chat Mon-Fri 3pm-6pm Online contact form

    Refuge has a team of trained female advisers, who aim to empower you to understand your options and support you to make any decisions about the future. They are there to listen and they can support you to increase your safety. They can help you find a refuge place, or other specialist services, as well as support you to find other specialist services in your community, which can provide support whether or not you have left your partner.

    RESPECT

    0808 802 4040

    Phone hours:

    Monday-Friday 9am-8pm

    Email:

    info@respectphoneline.org.uk

    Website: https://respectphoneline.org.uk/
    Other:

    Webchat: Wed, Thurs, Fri 10am-11am, 3pm-4pm

    The Respect Phoneline is for the perpetrators of violence and domestic abuse, and those supporting them. They support men and women who are using abuse in same-sex or heterosexual relationships. An adviser will listen without judgement and give honest advice to help you stop being violent. Respect Phoneline does not provide information about anger management, they provide information about domestic abuse intervention programmes, where these are available.

    GALOP - NATIONAL LGBT+ DOMESTIC ABUSE HELPLINE

    0800 999 5428

    Phone hours:

    10am-5pm Monday, Tuesday, Friday 10am-8pm Wednesday, Thursday

    Email:

    help@galop.org.uk

    Website: http://www.galop.org.uk/domesticabuse/
    Other:

    Online chat: 5pm-8pm Wednesday and Thursday

    Emotional and practical support for LGBT+ people experiencing domestic abuse. Abuse isn’t always physical- it can be psychological, emotional, financial, and sexual too.

    WOMEN'S AID

    Email:

    helpline@womensaid.org.uk

    Website: https://www.womensaid.org.uk/
    Other:

    Live Chat

    Women’s Aid is a national charity working to end domestic abuse against women and children. They support women and children who are experiencing, or have experienced, domestic abuse and their friends, family, colleagues, neighbours and professionals supporting them. The support workers are skilled in offering information, support and can explore options available for callers unsure of what to do next.

    COVENTRY HAVEN - WOMEN'S AID

    08001114998

    Phone hours:

    Monday - Friday: 8.30am to 5.30pm Saturday - Sunday: 10am - 1pm

    Email:

    info@coventryhaven.co.uk

    Website: https://www.coventryhaven.co.uk/
    Other:

    Drop In Service (temporarily suspended due to Covid-19 pandemic)

    Coventry Haven provides face to face emotional support with a specialist support worker, who can act as an advocate or help with a variety of issues caused by domestic abuse. They can also offer an IDVA (Independent Domestic Violence Advocate) service, who will support through any civil or criminal process, and help with court papers, appearances and non-molestation/restraining orders. Additionally, they provide a free counselling service, legal advice and safe accommodation.

    Bullying

    BULLYING UK

    0808 800 2222

    Phone hours:

    Monday-Friday 9am-9pm Saturday and Sunday 10am-3pm

    Email:

    askus@familylives.org.uk

    Website: https://www.bullying.co.uk/
    Other:

    Live Chat Monday-Friday 1.30-5.30pm

    Bullying UK (a part of Family Lives) provides emotional support, information, advice and guidance about bullying. Their website also contains a range of online resources, links and information.

    REPORT AND SUPPORT

    Email:

    reportandsupport@warwick.ac.uk

    Website: https://reportandsupport.warwick.ac.uk/

    Warwick University's Report and Support service provides two options for reporting any kind of harassment, discrimination, sexual misconduct, hate incidents or hate crime: anonymous reporting or speaking to an advisor. Their website includes details of the ways they are able to support victims and those close to them.

    Crime

    VICTIM SUPPORT

    08 08 16 89 111

    Phone hours:

    24/7

    Website: https://www.victimsupport.org.uk/
    Other:

    Live chat service 24/7 Online support request form Victims' Info Service: 08 08 16 89 293

    Victim Support's Supportline is for anyone affected by crime to access the support needed to recover and move forward. Their services are free, confidential and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. If you want, they can support you without the involvement of the criminal justice system, and they won’t contact them unless they feel someone is at risk. Their website also contains lots of useful information on topics such as coping with crime, options available, as well as more details on the ways in which they can help you.

    STOP HATE UK

    Email:

    talk@stophateuk.org

    Website: http://www.stophateuk.org/
    Other:

    Live chat Text: 07717 989 025 0808 801 0661 - LGBT Hate Crime -24/7 0808 802 1155 - Learning Disability Hate Crime -24/7

    Stop Hate UK provides independent, confidential and accessible reporting and support for victims of any kind of Hate Crime and discrimination, witnesses and third parties. They have specific services for reporting both LGBT Hate Crime and Learning Disability Hate Crime, as well as various different information for different areas of the UK and different universities (and information on further support if your area is not listed).

    Cyberbullying

    THE CYBERSMILE FOUNDATION

    Email:

    help@cybersmile.org

    Website: https://www.cybersmile.org/
    Other:

    Cybersmile Assistant - online, to help with problems including cyberbullying, anxiety, mental health, eating disorders and many more.

    Cybersmile provides an online help and advice centre, with topics including cyberbullying, digital abuse, gaming, mental health and online harassment. Their website contains useful information and resources about staying safe online and avoiding issues such as cyberbullying, digital abuse and harassment. It will also help you to know what to do should you be targeted. Their Global Support Service entails using the email above to provide information about your problem in order to be connected with an advisor who can help.

    Female Genital Mutilation (FGM)

    NSPCC - FGM HELPLINE

    0808 028 3550

    Email:

    fgmhelp@nspcc.org.uk

    Website: https://www.nspcc.org.uk/what-is-child-abuse/types-of-abuse/female-genital-mutilation-fgm/
    Other:

    Online contact form Children and young people can get support from Childline if they're worried about or have experienced FGM.

    If you're worried a child is at risk of or has already had FGM, NSPCC's free, anonymous FGM helpline offers advice to help you keep children and young people safe.

    Forced Marriage

    FORCED MARRIAGE UNIT

    020 7008 0151

    Phone hours:

    Monday-Friday, 9am-5pm

    Email:

    fmu@fcdo.gov.uk

    Website: https://www.gov.uk/stop-forced-marriage
    Other:

    Out of hours: 020 7008 1500 (ask for the Global Response Centre) From overseas: +44 (0)20 7008 0151

    The government's FMU is for those trying to stop a forced marriage or those needing help leaving a marriage they've been forced into. You can also contact the FMU if you think you’re about to be taken abroad to get married against your will or if you know someone who’s been taken abroad to be forced into marriage. A trained professional will give you free advice on what to do, they can also help you find a safe place to stay and/or stop a UK visa if you’ve been forced to sponsor someone. The website above also has resources for victims, including details of organisations that can give help and advice.

    KARMA NIRVANA

    0800 5999 247

    Phone hours:

    Monday-Friday 9am-5pm

    Email:

    info@karmanirvana.org.uk

    Website: https://karmanirvana.org.uk/
    Other:

    Online contact form

    Karma Nirvana supports victims of honour-based abuse and forced marriage. Their national helpline supports victims in immediate danger, and provides direct support and guidance to victims and professionals.

    Harassment

    THE MONITORING GROUP

    020 7582 7438

    Phone hours:

    Mon-Thurs 11am-6pm

    Email:

    office@tmg-uk.org

    Website: http://www.tmg-uk.org/
    Other:

    Online reporting/contact form

    The Monitoring Group is a leading anti-racist charity that promotes civil rights. People contact their helpline who are suffering racial violence, religious hatred, sexual violence and state neglect or misconduct. If you have been attacked or you think you may be attacked call the police immediately by dialing 999.

    REPORT AND SUPPORT

    Email:

    reportandsupport@warwick.ac.uk

    Website: https://reportandsupport.warwick.ac.uk/

    Warwick University's Report and Support service provides two options for reporting any kind of harassment, discrimination, sexual misconduct, hate incidents or hate crime: anonymous reporting or speaking to an advisor. Their website includes details of the ways they are able to support victims and those close to them.

    Racism

    THE MONITORING GROUP

    020 7582 7438

    Phone hours:

    Mon-Thurs 11am-6pm

    Email:

    office@tmg-uk.org

    Website: http://www.tmg-uk.org/
    Other:

    Online reporting/contact form

    The Monitoring Group is a leading anti-racist charity that promotes civil rights. People contact their helpline who are suffering racial violence, religious hatred, sexual violence and state neglect or misconduct. If you have been attacked or you think you may be attacked call the police immediately by dialing 999.

    REPORT AND SUPPORT

    Email:

    reportandsupport@warwick.ac.uk

    Website: https://reportandsupport.warwick.ac.uk/

    Warwick University's Report and Support service provides two options for reporting any kind of harassment, discrimination, sexual misconduct, hate incidents or hate crime: anonymous reporting or speaking to an advisor. Their website includes details of the ways they are able to support victims and those close to them.

    Rape and Sexual Abuse

    RAPE CRISIS

    0808 802 9999

    Phone hours:

    Monday-Sunday 12pm-2.30pm, 7pm-9.30pm

    Website: https://rapecrisis.org.uk/
    Other:

    Live Chat Helpline

    Rape Crisis is for those who have experienced sexual abuse, rape or any kind of sexual violence. Rape Crisis England & Wales is the umbrella body for a network of independent Rape Crisis Centres. All our member Centres provide specialist support and services for victims and survivors of sexual violence. The helpline above offers confidential emotional support, information and referral details. Their website also contains information about sexual violence, as well as details for those who are unsure of what to do.

    CRASAC - COVENTRY RAPE AND SEXUAL ABUSE CENTRE

    02476 277777

    Phone hours:

    Monday-Friday 10am-2pm Monday and Thursday evenings 6pm-8pm

    Email:

    helpline@crasac.org.uk

    Website: http://www.crasac.org.uk/
    Other:

    Text: 07936 816130

    CRASAC provide free, independent and confidential support, information and advocacy to victims and survivors of sexual violence and abuse within Coventry, whether it is recent, historic or ongoing. Additionally, they provide support to families and supporters and professionals. Their helpline is staffed by trained volunteers who can guide callers to the most appropriate service, which may include counselling or support through the reporting process. Their website has specific information for victims in BAME and LGBT communities.

    SAFELINE

    0808 800 5008 - Warwickshire

    Email:

    support@safeline.org.uk

    Website: https://www.safeline.org.uk/
    Other:

    Safeline National Male Survivor Helpline: 0808 800 5005 Monday, Wednesday, Friday 9am – 5pm Tuesday, Thursday 8am – 8pm Saturday 10am – 2pm Text:07860 065187, Mon-Fri 9am-4pm

    Safeline provides specialist, tailored support for anyone affected by sexual abuse and rape. Their services are free, unlimited and available to everyone, whether or not the abuse has been reported and regardless of when it happened. They aim to provide information, support and advice that is accessible to everyone and have a range of services that help to remove the barriers to accessing support.

    ROSA

    01788 551151

    Phone hours:

    Monday-Friday

    Email:

    support@rosasupport.org

    Website: https://rosasupport.org/

    RoSA provides support for survivors of rape, sexual abuse, sexual exploitation and sexual violence, as well as their family members, partners and carers. They offer a range of in-person services such as counselling, therapy and drop-ins, as well as their helpline.

    INDEPENDENT SEXUAL VIOLENCE ADVISOR (ISVA)

    024 7627 7777

    Phone hours:

    Monday to Friday 10am - 2pm Monday and Thursday evenings 6-8pm

    Email:

    charlotte.lewis@crasac.org.uk

    Website: https://warwick.ac.uk/services/wss/topics/preventionandsupport/sexualviolence/supportforsurvivors/isva

    The University Outreach ISVA is an independent point of contact for anyone who has been affected by sexual violence and she offers emotional support and advocacy to anyone who is in crisis and their supporters, from the point of disclosure or reporting.

    WELLBEING SUPPORT SERVICES

    024 7657 5570

    Phone hours:

    Monday to Friday 8.30am-5pm (Friday until 4pm)

    Website: https://warwick.ac.uk/services/wss/
    Other:

    Located ground floor of Senate House Offer brief consultations Mon-Fri 10am-3pm Wellbeing portal

    Wellbeing Support Services' includes Self-help resources, Workshops, One-to-one appointments, Psychological interventions, Email counselling, Therapy groups and Mentoring. The Wellbeing Support Team offers practical advice, guidance and emotional support for your wellbeing and help accessing other services. The Disability Team offers support to manage the impact of a disability, including specific learning differences, mental health, autism spectrum and long term medical conditions. The Counselling and Psychology Interventions Team (CAPIT) offers a range of therapeutic interventions for students experiencing emotional or psychological issues.

    COMMUNITY SAFETY

    24-hour Control Centre (general enquiries) 22083 or 024 7652 2083

    Phone hours:

    24/7

    Email:

    campussecurity@warwick.ac.uk

    Website: https://warwick.ac.uk/services/community-safety/
    Other:

    Emergency (fire, police, ambulance): 024 7652 2222 Parking enquiries: 024 7652 2206/9

    Community Safety work within the areas of: Student Support and Safety, Emergency and Incident Response, Campus-wide Management, Events and Parking. You can use Community Safety to confidentially report bullying, harassment and hate crime.

    BLUE SKY CENTRE SEXUAL ASSAULT REFERRAL CENTRE (SARC)

    01926 562160

    Phone hours:

    Staffed 24/7

    Email:

    info@blueskycentre.org.uk

    Website: https://blueskycentre.org.uk/
    Other:

    Location: George Elliot Hospital

    The Blue Sky Centre SARC is located in the grounds of George Eliot Hospital NHS Trust, College Street, Nuneaton, Warwickshire, CV10 7DJ. They provide coordinated, forensic, medical and aftercare services to men and women over 18 living in Coventry & Warwickshire who have experienced rape or sexual assault, recent or non-recent - including immediate support, medical care and optional police intervention. They are crisis workers available, and they also offer sexual health referrals and emergency contraception.

    RESIDENTIAL LIFE TEAM

    024 7652 4704

    Phone hours:

    Monday - Friday 9.00am to 4.00pm (excluding public holidays)

    Email:

    residentialteam@warwick.ac.uk

    Website: https://warwick.ac.uk/services/residentiallife/rlt/
    Other:

    Internal Extension phone number: 24704 Office located in Red Square, Rootes on main campus (behind the SU building). The office is a bungalow with a small front garden and white picket gates.

    Resident tutors are there to help with a wide range of matters, including personal or family problems, feelings of loneliness or homesickness, problems with your accommodation – e.g. noisy neighbours, trouble settling in etc, or not knowing where to get help or who to talk to – they will be able to put you in touch with the right people.

    REPORT AND SUPPORT

    Email:

    reportandsupport@warwick.ac.uk

    Website: https://reportandsupport.warwick.ac.uk/

    Warwick University's Report and Support service provides two options for reporting any kind of harassment, discrimination, sexual misconduct, hate incidents or hate crime: anonymous reporting or speaking to an advisor. Their website includes details of the ways they are able to support victims and those close to them.

    Addiction

    Alcoholism

    ALCOHOLICS ANONYMOUS

    0800 9177650

    Email:

    help@aamail.org

    Website: https://www.alcoholics-anonymous.org.uk/
    Other:

    Meeting groups Live Chat with volunteer members of AA who can advise questions or signpost.

    Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other and help others to recover from alcoholism. The number above is for the free AA National Helpline and is for those seeking help with drinking problems.

    NACOA

    0800 358 3456

    Phone hours:

    Friday, Saturday and Monday 12 noon to 7pm Tuesday, Wednesday and Thursday 12 noon to 9pm

    Email:

    helpline@Nacoa.org.uk

    Website: http://www.nacoa.org.uk/
    Other:

    Write to: Nacoa, PO Box 64, Bristol, BS16 2UH

    The National Association for Children of Alcoholics, NACOA, has a free confidential helpline that offers information and ongoing support for all ages. It is for anyone affected by a parent’s alcohol problems to talk about anything on their mind, in any amount of detail they want. Their website also contains more resources and information.

    DRINKLINE

    0300 123 1110

    Phone hours:

    Monday-Friday 9am-8pm Saturday, Saturday 11am-4pm

    Drinkline is the national alcohol helpline for anyone concerned about their drinking, or someone else's. It is confidential and free to call. Drinkline does not provide individual medical advice, formal counselling or treatment.

    RECOVERY PARTNERSHIP COVENTRY

    02476 630135

    Phone hours:

    Opening times: Monday to Friday 9.00am - 5.00pm (7.00pm on Tuesdays)

    Website: https://www.coventrygp.com/alcohol-addiction
    Other:

    Address: 8 Ironmonger Row, Coventry, CV1 1FD

    The Recovery Partnership is an integrated and recovery-focused treatment service for residents across Coventry and Warwickshire with a drug or alcohol problem. For more details about services the Recovery Partnership provides, see the website above. Under 18s should contact CYPDAS.

    CYPDAS

    01788 578 227

    Phone hours:

    Mon-Thurs 09:00 to 17:00 Friday 09:00 to 16:30

    Website: https://www.compass-uk.org/services/warwickshire-cypdas/
    Other:

    Online referral form ChatHealth confidential text messaging on 07507 331 525

    CYPDAS (Children and Young People's Drug and Alcohol Service) Warwickshire provides a free, confidential substance misuse service for children and young people who need support around their own or another person’s drug or alcohol use. The service works with anyone between 5 and 25 years of age in Warwickshire.

    Drugs

    RECOVERY PARTNERSHIP COVENTRY

    02476 630135

    Phone hours:

    Opening times: Monday to Friday 9.00am - 5.00pm (7.00pm on Tuesdays)

    Website: https://www.coventrygp.com/alcohol-addiction
    Other:

    Address: 8 Ironmonger Row, Coventry, CV1 1FD

    The Recovery Partnership is an integrated and recovery-focused treatment service for residents across Coventry and Warwickshire with a drug or alcohol problem. For more details about services the Recovery Partnership provides, see the website above. Under 18s should contact CYPDAS.

    CYPDAS

    01788 578 227

    Phone hours:

    Mon-Thurs 09:00 to 17:00 Friday 09:00 to 16:30

    Website: https://www.compass-uk.org/services/warwickshire-cypdas/
    Other:

    Online referral form ChatHealth confidential text messaging on 07507 331 525

    CYPDAS (Children and Young People's Drug and Alcohol Service) Warwickshire provides a free, confidential substance misuse service for children and young people who need support around their own or another person’s drug or alcohol use. The service works with anyone between 5 and 25 years of age in Warwickshire.

    NARCOTICS ANONYMOUS

    0300 999 1212

    Phone hours:

    Open until midnight seven days a week

    Website: https://ukna.org/
    Other:

    Local meetings

    The NA Helpline is for people needing support and advice about the nature of drug addiction. Anyone from the using addict, their friends and family members through to drug workers and the press are welcome to call. The helpline advisers are Recovering Addicts, many of whom have used the Helpline themselves.

    RELEASE

    020 7324 2989

    Phone hours:

    11am—1pm & 2pm—4pm Monday to Friday

    Email:

    ask@release.org.uk

    Website: https://www.release.org.uk/
    Other:

    Web form

    Release provides a free, confidential information and advice service in relation to drugs and drug laws. Help and advice is offered on topics such as effects of drugs, harm reduction and types of treatment. Their legal teams can also answer questions about topics including travelling with prescribed controlled drugs and drug testing in the workplace.

    FRANK

    0300 123 6600

    Phone hours:

    24/7

    Email:

    frank@talktofrank.com

    Website: https://www.talktofrank.com/
    Other:

    Live Chat 2pm-6pm Mon-Sun Text 82111

    Frank provides information and confidential advice about drugs. They also provide details of local and national services that provide counselling and treatment in England.

    Gambling

    GAMCARE

    0808 8020 133

    Phone hours:

    24/7

    Website: https://www.gamcare.org.uk/
    Other:

    Live Chat - confidential advice, information and emotional support, 24 hours a day Group Chat - Live text chatroom to speak to others in similar situations

    GamCare is the leading national provider of free information, advice and support for anyone affected by problem gambling or gambling harms. This includes both support for yourself or for a friend or family member. The helpline advisors will be able to listen to what’s going on for you, and can talk through all of the options available to you for support in your local area, online or over the phone. They also have a range of self help resources and further information on their website.

    Sex Addiction

    SEXAHOLICS ANONYMOUS

    0300 111 7777

    Phone hours:

    24/7

    Website: https://www.sauk.org/
    Other:

    Face-to-face meetings Contact form

    Sexaholics Anonymous is a fellowship with a solution to the problems of lust, pornography, and sex addiction. Their helpline is for those who want to stop their destructive sexual thinking or sexual behaviour.

    Smoking

    QUIT SAVES LIVES

    0800 00 22 00

    Phone hours:

    7 days a week service. 0900 – 2000 Monday to Friday, 1000 – 1600 Weekends

    Email:

    stopsmoking@quit.org.uk

    Website: http://www.quit.org.uk/

    Quitline is run by trained counsellors, and is available for those that are seeking practical advice and support to help stop smoking.

    Campus Services Opening Times

    Post Office

    ROOTES GROCERY STORE POST OFFICE

    +44(0)24 7652 3680

    Phone hours:

    Currently closed due to Covid-19 government restrictions

    Services available: Letters and parcels, Foreign currency, Travel services, Broadband and home phone, Swift Card purchase and top up, Global money transfer, Cash deposits and withdrawals, Bill payments, Car tax, Amazon collection point. The Post Office postal address (CV4 7EQ) must not be used to receive personal mail. They strongly recommend important documents (e.g. passports, birth certificates) are sent using recorded delivery, not first or second class postage.

    University Pharmacy (On Campus)

    MICHAEL W PHILLIPS CHEMISTS

    02476572860

    Phone hours:

    (temporary opening times) Tuesday, Thursday 11am-5pm

    Website: https://www.nhs.uk/Services/pharmacies/Overview/DefaultView.aspx?id=13294
    Other:

    Address: Students' Union Atrium, ground floor, University of Warwick Campus

    Medicine, toiletries, cosmetics and dry cleaning services available. When the pharmacy is closed, health advice and information, including details of other local health services is available from NHS 111. The nearest NHS Healthcare and Walk-in Centre is in Stoney Stanton Road, Coventry, CV1 4FH and is open 8am-10pm everyday.

    Warwick Retail

    NAIC CAFE

    Other:

    Opening Times: Monday - Friday: 8.00am - 2.00pm

    Serving breakfast rolls and pastries, hot and cold drinks, sandwiches and hot snacks. Our cafe is a safe environment with one way entrance and exit, sanitiser stations, contact free service as much as possible and regular cleaning throughout the day.

    ROOTES GROCERY STORE

    Other:

    Opening Times: Monday - Friday 9am-5pm, Saturday 12pm-4pm

    The Post Office inside Rootes Grocery Store is currently closed.

    MICHAEL W PHILLIPS CHEMISTS

    02476572860

    Phone hours:

    (temporary opening times) Tuesday, Thursday 11am-5pm

    Website: https://www.nhs.uk/Services/pharmacies/Overview/DefaultView.aspx?id=13294
    Other:

    Address: Students' Union Atrium, ground floor, University of Warwick Campus

    Medicine, toiletries, cosmetics and dry cleaning services available. When the pharmacy is closed, health advice and information, including details of other local health services is available from NHS 111. The nearest NHS Healthcare and Walk-in Centre is in Stoney Stanton Road, Coventry, CV1 4FH and is open 8am-10pm everyday.

    PRET A MANGER

    Other:

    Opening Times: Monday - Sunday 8.30am - 3.30pm

    Citizenship

    Citizen's Advice

    CITIZENS ADVICE COVENTRY

    03444 111 444

    Phone hours:

    Monday-Friday 9am-4pm

    Website: https://www.coventrycitizensadvice.org.uk/
    Other:

    Online 'AdviceBuddy' scheme

    Citizens' Advice Coventry work over the phone and face to face providing free, impartial, independent and confidential advice. They advise people on their rights and responsibilities - their aim is to help people solve their individual problems and build resilience for the future.

    WARWICK DISTRICT CITIZENS ADVICE BUREAU

    0300 330 1183

    Phone hours:

    Monday to Friday 10:00 – 15:00

    Website: https://www.casouthwarwickshire.org.uk/contact/visit/leamington/
    Other:

    Online resources on www.citizensadvice.org.uk Webchat: www.casouthwarwickshire.org.uk/contact/chat-with-us, Monday - Friday 10am-4pm Online contact form to be connected by email

    Warwick District Citizens Advice Bureau is located in Leamington Spa and aims to reach all members of the community, providing the advice people need for the problems they face. They can provide support on the following issues: debt, housing, benefits, employment, consumer, relationships, discrimination. They help people resolve their legal, money and other problems by providing free, independent and confidential advice.

    COVENTRY CITY COUNCIL

    08085 834333 - Customer Services

    Phone hours:

    Monday-Friday 9am-5pm

    Email:

    customer.services@coventry.gov.uk

    Website: https://www.coventry.gov.uk/

    WARWICKSHIRE COUNTY COUNCIL

    01926 410410

    Website: https://www.warwickshire.gov.uk/
    Other:

    Live chat

    Passport

    HMPO - HER MAJESTY'S PASSPORT OFFICE

    0300 222 0000

    Phone hours:

    Monday to Friday, 8am to 8pm Saturday, Sunday and UK bank holidays, 9am to 5:30pm

    Website: https://www.gov.uk/passport-advice-line

    Police

    WEST MIDLANDS POLICE HQ

    999 - Emergency calls

    Other:

    Live chat 101 - Non-emergency calls +44 121 626 5000 - Calls from outside the UK

    WARWICKSHIRE POLICE

    999 - Emergency calls

    Website: https://www.warwickshire.police.uk/
    Other:

    Online help and information 101- non-emergency enquiries +44 1926 415000 - if calling from abroad

    CRIMESTOPPERS

    0800 555 111

    Phone hours:

    24/7

    Website: https://crimestoppers-uk.org/
    Other:

    Anonymous online form

    Crimestoppers is an independent charity working to help communities. You can anonymously contact them with any information regarding a crime. As they are not the police, there is some information that they cannot process - they have advice on their website for if you want to pass on information about these topics, which include benefit fraud and untaxed vehicles.

    Tourist Information

    VISITBRITAIN

    Website: https://www.visitbritain.com/gb/en
    Other:

    Things to Do in Warwickshire : https://www.visitengland.com/things-to-do/warwickshire

    Visit Britain provides a range of information to help with planning a trip in England, including tips on immigration, studying in Britain, visiting with children, medical information, tipping etiquette etc, as well as many UK holiday destinations.

    Death

    Bereavement

    CRUSE

    0808 808 1677

    Phone hours:

    Monday: 9.30am-5pm Tuesday-Thursday: 9.30am-8pm Friday: 9.30am-5pm Saturday and Sunday: 10am -2pm

    Email:

    helpline@cruse.org.uk

    Website: https://www.cruse.org.uk/

    Cruse Bereavement Care's helpline offers emotional support to anyone affected by bereavement. As well as being able to talk about what you’ve been going through, they can help with exploring different support options. Whilst they are non advisory, they can listen, let you talk and offload, and help you find ways to adapt and cope with your situation. They can also tell you about the other organisations that might be able to provide the kind of support you’re looking for.

    Child Bereavement

    SANDS

    0808 164 3332

    Phone hours:

    Monday-Friday 9.30am-5.30pm Tuesday and Thursday 9.30am-9.30pm

    Email:

    helpline@sands.org.uk

    Website: https://www.sands.org.uk/
    Other:

    Local support groups, online community, bereavement support app

    Sands supports anyone who has been affected by the death of a baby before, during or shortly after birth, however long ago it occurred. Ways in which they offer support are bereavement support, practical information relating to decisions required after the death of a baby, information on local Sands group support available, coping with another pregnancy after the death of a baby, advice on supporting a bereaved parent, signposting to other organisations where appropriate.

    THE ACORN CENTRE

    02476 381878

    Email:

    info@acorncentrewarks.org.uk

    Website: https://www.acorncentrewarks.org.uk/
    Other:

    Alternative Tel: ‭07884 966464 Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA

    The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.

    CHILD DEATH HELPLINE

    0800 282 986

    Phone hours:

    Monday to Friday 10am to 1pm Tuesdays 1pm to 4pm Wednesdays 1pm to 4pm Every evening 7pm to 10pm

    Email:

    contact@childdeathhelpline.org

    Website: http://childdeathhelpline.org.uk/
    Other:

    0808 800 6019 if calling from a mobile

    This helpline is for anyone affected by a child’s death, from pre-birth to the death of an adult child, however recently or long ago and whatever the circumstances of the death. Whilst most calls are from parents, you can call as a family member, friend, teacher, emergency services staff or healthcare professional. A caller can talk openly about the child’s life and death as well as their worries and emotions. They are able to listen, support and provide information about local services.

    THE COMPASSIONATE FRIENDS

    0345 123 2304

    Phone hours:

    Open every day of the year from 10:00 – 16:00 and 19:00 – 22:00

    Email:

    helpline@tcf.org.uk

    Website: https://www.tcf.org.uk/
    Other:

    Online Helpline Chat

    All helpline volunteers are bereaved parents and are there to listen, offer emotional support and an opportunity to talk through your feelings, supply supportive leaflets/newsletters and signpost to other services and useful sources of information. They aim to support similarly bereaved family members who have suffered the death of a child or children of any age and from any cause.

    Funerals

    THE NATURAL DEATH CENTRE

    01962 712 690

    Email:

    rosie@naturaldeath.org.uk

    Website: http://www.naturaldeath.org.uk/

    The NDC provide help, support, advice and guidance with planning a funeral, either for yourself or for someone close to you. They aim to share knowledge, dispel myths, and empower everyone who wants to have the best experience possible when it comes to making arrangements for a funeral.

    Pet Bereavement

    BLUE CROSS FOR PETS

    0800 096 6606

    Phone hours:

    Monday-Sunday 8.30am – 8.30pm

    Email:

    pbssmail@bluecross.org.uk

    Website: https://www.bluecross.org.uk/pet-bereavement-and-pet-loss
    Other:

    Online Contact Form

    Blue Cross' Pet Bereavement Support Service is to help those who have lost, or are facing saying goodbye to, a much loved pet and need somebody to talk to. You can call about a pet who has passed away many months or years ago, and you will be able to share all of your feelings with somebody who knows first hand how distressing losing a pet can be.

    Road Death Bereavement

    ROAD PEACE

    0845 4500 355

    Phone hours:

    Monday-Friday 10am-1pm

    Email:

    helpline@roadpeace.org

    Website: https://www.roadpeace.org/
    Other:

    Local groups Befriender Service Support Programmes

    Road Peace aims to help bereaved families by providing peer support and connecting victims with others similarly affected. Their helpline offers emotional support and practical guidance including information on the post-crash process. They also can guide on ways to cope with the aftermath a road death.

    Suicide

    SAMARITANS

    116 123

    Phone hours:

    Monday-Sunday, 24hrs

    Email:

    jo@samaritans.org

    Website: http://www.samaritans.org/
    Other:

    Postal service - Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA

    Samaritans offer confidential support for anybody who would like to talk to someone about any kind of problem. Topics they can help with include but are not limited to relationship and family problems, bereavement, financial worries, job-related stress, loneliness and isolation, depression, university or study-related stress, painful and/or disabling physical illness suicidal thoughts. They listen and can help callers make sense of their concerns and thoughts. For specific advice, Samaritans may be able to give contact details for organisations that specialise in helping with specific problems and situations.

    CRISIS RESOLUTION AND HOME TREATMENT TEAM – COVENTRY AND WARWICKSHIRE

    0300 200 0011, OPTION 1

    Phone hours:

    24/7

    NHS Mental Health Crisis Teams can be called for people experiencing a mental health emergency or another urgent situation. They provide multidisciplinary assessment and if appropriate, intensive support at home as an alternative to hospital admission. Addresses: Yew Tree House, 87 Radford Road, Leamington Spa, CV31 1JQ and Swanswell Point, Stoney Stanton Road, Coventry

    CALM

    0800 58 58 58

    Phone hours:

    Monday-Sunday 5pm-midnight

    Website: https://www.thecalmzone.net/
    Other:

    Webchat

    CALM (Campaign Against Living Miserably) has a helpline for "people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support." Calls are taken by trained staff who are there to listen, support, inform and signpost, however they cannot provide a counselling service. On their website they also have many resources and information on signs that someone could be feeling suicidal, what to say to them, how to say it and where to find help.

    PAPYRUS

    0800 068 41 41

    Phone hours:

    9am – 10pm Mon-Fri 2pm – 10pm Sat-Sun

    Email:

    pat@papyrus-uk.org

    Website: https://www.papyrus-uk.org/
    Other:

    Text: 07860039967

    Papyrus' Hopeline is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, as well as anyone concerned that a young person could be thinking about suicide. The helpline's advisers work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

    Suicide (Bereavement by)

    SOBS

    0300 111 5065

    Phone hours:

    9am to 9pm Monday to Friday

    Email:

    email.support@uksobs.org

    Website: https://uksobs.org/

    SOBS (Survivors of Bereavement by Suicide) is for anyone who has been bereaved or affected by suicide. They provide help and support, and their helpline is run by volunteers, most of whom have been bereaved by suicide themselves. They will listen to you and answer any questions you may have, but will not be able to provide any form of counselling.

    Family

    Children Experiencing Divorce

    CHILDLINE

    0800 1111

    Phone hours:

    Monday-Sunday, 9am-midnight (temporary new timings during Covid-19 pandemic)

    Website: https://www.childline.org.uk/
    Other:

    Live Chat Email from online ‘locker’

    Childline’s confidential phone and online chat service put you in contact with a counsellor, who will listen and support you with anything you would like to talk about. It is for anyone under 19, is free to use, and can be used to talk about any worry or problem. For support in a crisis, Text Shout to 85258, who will be able to help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying and relationship challenges. For emergency help call 999.

    Parenting Issues

    FAMILY LIVES

    0808 800 2222

    Phone hours:

    Monday-Friday 9am-9pm Saturday and Sunday 10am-3pm

    Email:

    askus@familylives.org.uk

    Website: http://www.familylives.org.uk
    Other:

    Online chat 1.30pm-5.30pm every weekday

    Family Lives helpline is a service for families in England and Wales, providing emotional support, information, advice and guidance on any aspect of parenting and family life. They are able to listen and discuss a caller's particular situation, explore feelings and talk through options going forward. They cannot offer legal or medical advice, but help you to consider specific further organisations.

    Single Parents

    GINGERBREAD

    0808 802 0925

    Phone hours:

    Monday 10am-6pm Tuesday/Thursday/Friday 10am-4pm Wednesday 10am-1pm and 5pm-7pm

    Website: https://www.gingerbread.org.uk/

    The Gingerbread Single Parent Helpline provides support and advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues. Their advisers will talk through your options and send you useful information. They also have a lot of information and advice online on issues such as benefits and tax credits, childcare, separation, work, housing and child maintenance.

    Finance and Employment

    Benefits

    NATIONAL BENEFIT FRAUD HOTLINE

    0800 854 4400

    Phone hours:

    Monday-Friday 8am-6pm

    Website: https://www.gov.uk/national-benefit-fraud-hotline
    Other:

    Textphone: 0800 328 0512

    Call the National Benefit Fraud Hotline to report benefit fraud to the Department for Work and Pensions (DWP). You can also report suspected benefit fraud online or by post.

    CHILD BENEFIT: GENERAL ENQUIRIES

    0300 200 3100

    Phone hours:

    (temporary hours) Monday-Friday 8am-4pm

    Website: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/child-benefit
    Other:

    Webchat - speak to an adviser online about Child Benefit queries.

    Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint. HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim. Have your National Insurance number or Child Benefit number with you when you call.

    JOBCENTRE PLUS

    0800 055 6688

    Phone hours:

    Monday to Friday, 8am to 6pm

    Website: https://www.gov.uk/contact-jobcentre-plus
    Other:

    Search tool on website to find your nearest office.

    You can contact Jobcentre Plus about new benefit claims, existing benefit claims, changing or cancelling an appointment. Call Jobcentre Plus to make a new claim for Jobseeker’s Allowance (JSA), including ‘new style’ JSA.

    Debt

    NATIONAL DEBTLINE

    0808 808 4000

    Phone hours:

    Monday to Friday 9am – 8pm

    Website: https://www.nationaldebtline.org/
    Other:

    Webchat with an adviser, Monday to Friday 9am - 8pm. Online contact form to be connected via email.

    National Debtline is a charity that gives free and independent advice over the phone and online. Their website contains many guides, resources and fact sheets on dealing with a wide range of debt problems.

    Employment

    ACAS

    0300 123 1100

    Phone hours:

    Monday to Friday, 8am to 6pm

    Website: https://www.gov.uk/pay-and-work-rights
    Other:

    Use the Online Acas Helpline to ask questions. Full A to Z of advice that Acas can give.

    Acas provides free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict. You can ask Acas about employment rights and responsibilities, pay and the National Minimum Wage, discipline and grievance, contracts and terms and conditions, working time, rest breaks and holiday entitlement equality in the workplace, working for an employment agency or gangmaster, agricultural workers’ rights. You can also make a complaint about your employer or employment agency.

    HSE (HEALTH AND SAFETY EXECUTIVE)

    0300 790 6787

    Phone hours:

    Monday to Friday 8:30am to 5pm

    Website: https://www.hse.gov.uk/index.htm
    Other:

    Online working safely enquiry form

    The Health and Safety Executive (HSE) is a UK government agency responsible for the encouragement, regulation and enforcement of workplace health, safety and welfare, and for research into occupational risks in Great Britain. They provide, advice, information and guidance to help people manage risks at work. On their website you can report a health and safety issues and contact the incident contact centre.

    Finance

    Tax

    TAXAID

    0345 120 3779

    Phone hours:

    Mon-Fri between 10am and 4pm

    Website: https://taxaid.org.uk/
    Other:

    Online form to be connected via email

    TaxAid can help to advise anyone on low income who has been unable to resolve their tax problem with HMRC. As a guideline, a low income is up to about £380 a week before tax for a single person – equivalent to £20,000 per year. Before calling their helpline, visit their website to check whether your query can be resolved by HMRC directly, a Tax Adviser in practice or using one of TaxAid's guides.

    General Information

    Lost Property

    STUDENT SERVICES LOST PROPERTY

    +44 (0)24 7652 2280

    Phone hours:

    Monday to Friday 0800-2000, Weekends and Bank Holidays 1000-1800.

    Email:

    studentservices@warwick.ac.uk

    Website: https://warwick.ac.uk/services/reception/faq/

    Any lost property handed to Student Services (Ground Floor Senate House) can be collected during opening hours. Any valuables (phones, jewellery etc.) are kept until the end of the academic year, clothing is kept for 2 weeks until being donated to charity, bank cards and ID cards are kept for 48 hours before being destroyed, driving licenses and bus passes are kept for one month before being returned to the appropriate business. They will make every attempt to contact you if an item is handed in. If you have lost something and think it might be handed into reception, you can email or fill in a lost property form at the desk and they will let you know if anything arrives.

    Lost University Card

    STUDENT SERVICES LOST ID CARD

    +44 (0)24 7652 2280

    Phone hours:

    Mon-Fri 0800-2000, Sat, Sun & Bank Holidays | 1000-1800

    Email:

    studentservices@warwick.ac.uk

    Website: https://warwick.ac.uk/services/reception/faq/#idcard

    Any new or replacement University ID card issued will also work as an Eating at Warwick card. Please be aware a new card may take from 20 minutes to 24 hours for full access to work. For printing purposes, your card will take from 12 hours to 24 hours before it can be used. Replacement ID cards are issued at University House Reception (1000 – 1500 Monday to Friday), and now also at Student Services (Ground Floor Senate House) between 0800 – 2000 Monday to Friday and 1000 – 1800 at the weekends. There will be NO CHARGE to replace lost and stolen University ID cards for both Staff and Students.

    On-Campus Keys

    STUDENT SERVICES KEY INFO

    +44 (0)24 7652 2280

    Phone hours:

    Mon-Fri 0800-2000, Sat, Sun & Bank Holidays | 1000-1800

    Email:

    studentservices@warwick.ac.uk

    Website: https://warwick.ac.uk/services/reception/faq/#losingkeys

    If you lose your on-campus room keys, Student Services (Ground Floor Senate House) can provide you with a new bedroom key, free of charge. If you require a spare key, bring photographic I.D. with you. If you find yourself locked out of your bedroom within Student Services opening hours you can visit them to be issued with a spare key.

    Term Dates

    2020/2021

    Welcome Weekend Saturday 26 September 2020 - Sunday 27 September 2020 || Welcome Week Monday 28 September 2020 - Sunday 4 October 2020 || Autumn Term Monday 5 October 2020 – Saturday 12 December 2020 || Spring Term Monday 11 January 2021 – Saturday 20 March 2021|| Summer Term Monday 26 April 2021 – Saturday 3 July 2021||

    2021/2022

    Welcome Weekend Saturday 25 September 2021 - Sunday 26 September 2021 || Welcome Week Monday 27 September 2021 - Sunday 3 October 2021 || Autumn Term Monday 4 October 2021 – Saturday 11 December 2021 || Spring Term Monday 10 January 2022 – Saturday 19 March 2022 || Summer Term Monday 25 April 2022 – Saturday 2 July 2022

    2022/2023

    Welcome Weekend Saturday 24 September 2022 - Sunday 25 September 2022 || Welcome Week Monday 26 September 2022 - Sunday 2 October 2022 || Autumn Term Monday 3 October 2022 – Saturday 10 December 2022 || Spring Term Monday 9 January 2023 – Saturday 18 March 2023 || Summer Term Monday 24 April 2023 – Saturday 1 July 2023

    Medical Issues and Physical Health

    Allergies

    ALLERGY UK

    01322 619 898

    Email:

    info@allergyuk.org

    Website: http://www.allergyuk.org
    Other:

    Live Chat also available

    Allergy UK provides a helpline, support, advice and resources for those with allergic disease. They can give information on symptoms and recommend products that may be beneficial to sufferers. Additionally, through their helpline you can speak to a specialist who can advise on your nearest NHS allergy clinic or consultant.

    THE ANAPHYLAXIS CAMPAIGN

    0125 254 2029

    Phone hours:

    Monday-Friday, 9am-5pm

    Email:

    info@anaphylaxis.org.uk

    Website: http://www.anaphylaxis.org.uk/

    The Anaphylaxis Campaign provides a confidential and anonymous helpline service for both allergy suffers and those who care for them. As well as information and support on a large number of topics, they are able to refer more complex enquires to specialist panels. They also offer free online courses which can provide information on how to manage living with allergies in everyday life, recognising the signs and symptoms of a severe allergic reaction and knowing what to do in an emergency.

    Alzheimer's

    ALZHEIMER'S SOCIETY (ENGLAND, WALES AND NI)

    0333 150 345

    Phone hours:

    Monday-Wednesday 9am-8pm Thursday-Friday 9am-5pm Saturday-Sunday 10am-4pm

    Email:

    helpline@alzheimers.org.uk

    Website: http://www.alzheimers.org.uk/
    Other:

    Live Online Advice service, Face to face support

    Alzheimer’s society’s Dementia Connect support line connects you with dementia advisors who can provide personalised advice and support for all kinds of dementia. They can advise on many areas including understanding dementia, treatments, how to get help locally, maintaining independence, financial and legal matters, caring for people with dementia, changes in relationship and behaviour, community care, long-stay care. They offer the option to receive regular calls for continued support, as well as an online community forum to connect with others in similar situations.

    ALZHEIMER SCOTLAND

    0808 808 3000

    Phone hours:

    24 hour

    Email:

    helpline@alzscot.org

    Website: http://www.alzscot.org/

    Alzheimer Scotland provides a confidential helpline with information and support for people with dementia, carers, families and professionals in Scotland. They can give information on many areas including understanding dementia, how to get help locally, maintaining independence, financial and legal matters, rights and entitlements, coping with behaviour, community care, long-stay care and anything else to do with dementia. They also can refer more complex queries to expert advisors.

    DEMENTIA UK

    0800 888 6678

    Phone hours:

    Monday-Friday, 9am-9pm Saturday-Sunday 9am-5pm

    Email:

    helpline@dementiauk.org

    Website: http://www.dementiauk.org/
    Other:

    Contact Form Available Online

    Dementia UK’s confidential helpline gives one-to-one emotional support and practical solutions to families, carers, dementia sufferers, people worried about their memory or the memory of a loved one, and professionals working in dementia care, as well as anyone with a question or concern about dementia and Alzheimer’s disease. They can advise and give information, and can send out tailored information packs.

    Arthritis

    VERSUS ARTHRITIS

    0800 5200 520

    Phone hours:

    Monday-Friday, 9am-8pm

    Email:

    helpline@versusarthritis.org

    Website: http://www.arthritiscare.org.uk/
    Other:

    Send a letter: Helpline, Versus Arthritis, Copeman House, St Mary’s Court, St Mary’s Gate, Chesterfield S41 7TD

    Arthritis Care is a charity that provides information and tailored support for people with arthritis and those around them. They cannot provide individual medical advice but their support and information can cover a range of topics including understanding the condition, pain management, self-help and the latest research. The website also provides online resources on the causes and symptoms of arthritis, treatments and exercise, as well as an online community where you can connect with others with similar experiences.

    Asthma

    ASTHMA UK

    0300 222 5800

    Phone hours:

    Monday-Friday, 9am-5pm

    Website: http://www.asthma.org.uk/
    Other:

    WhatsApp Chat Helpline 07378 606 728, 9am-5pm Mon-Fri

    Asthma UK is a helpline that connects you with asthma specialist nurses who provide information and support for people with asthma, their friends and families and healthcare professionals. They can advice on any question and give tailored information about a diagnosis, treatment, managing symptoms and dealing with the side effects of asthma medicines.

    Blindness

    SENSE (ENGLAND, WALES AND NORTHERN IRELAND)

    0300 330 9256

    Email:

    info@sense.org.uk

    Website: http://www.sense.org.uk/
    Other:

    Write to: Sense Information and Advice, 101 Pentonville Road, London, N1 9LG

    Sense can give expert information and support for a wide range of disabled people with a variety of different complex needs. The conditions most relevant to Sense and the people they support are deafblindness and and single sensory impairment. They advice on a range of issues including health and social care, benefits, education, legal rights and entitlements, communication and technology.

    DEAFBLIND UK

    0800 132 320

    Email:

    info@deafblind.org.uk

    Website: http://deafblind.org.uk/
    Other:

    Text 07950 008870

    Deafblind UK’s Information and Advice Line offers support, advice and guidance from professionals to people living with sight and hearing loss, their carers, family and friends, as well as professionals working with deafblind people.

    RNIB (ROYAL NATIONAL INSTITUTE OF BLIND PEOPLE)

    0303 123 9999

    Phone hours:

    Monday-Friday, 8am-8pm Saturday- 9am-5pm

    Email:

    helpline@rnib.org.uk

    Website: https://www.rnib.org.uk/
    Other:

    Online contact form Info Line (spoken information) 0203 432 1488 Face to face counselling

    RNIB’s helpline can offer advice, information, practical and emotional support, help and further signposting for blind and partially sighted people.

    COVENTRY RESOURCE CENTRE FOR THE BLIND (CRCB)

    024 7671 7522

    Website: http://www.coventryblind.org.uk/

    CRCB provides practical and social support, information, resources training, access to products and technology as well as social activities for blind and partially sighted people, their families and carers in the Coventry area.

    Cancer

    BREAST CANCER NOW

    0808 800 6000

    Phone hours:

    Monday-Friday, 9am-4pm Saturday, 9am-1pm

    Website: https://breastcancernow.org/
    Other:

    Online Contact Form to be connected via email

    The Breast Cancer Now helpline provides tailored information and specialist support to anyone affected by breast cancer or with queries about breast health. They offer both general information and specific clinical queries. They also have support groups, a community forum and a support app.

    CANCER RESEARCH UK – NURSE SUPPORT TEAM

    0808 800 40 40

    Phone hours:

    Monday-Friday, 9am-5pm

    Website: http://www.cancerresearchuk.org/
    Other:

    Online Contact Form to be connected via email Live Chat, Mon-Fri, 9am-5pm

    Cancer Research’s confidential phone line puts you in contact with nurses who can answer questions if you or someone close to you has been affected by cancer - however, they are unable to give a medical opinion or diagnosis.

    TENOVUS

    0808 808 1010

    Phone hours:

    Monday-Friday, 9am-5pm Saturday-Sunday 10am-1pm

    Website: http://www.tenovuscancercare.org.uk/
    Other:

    Online Contact Form to be connected via email/phone

    Tenovus’ support line is for anyone affected by cancer. Their nurses can advise on diagnoses, treatment, side-effects and any other queries, questions, concerns or thoughts. Additionally, through their phone line, they can suggest further support services.

    MACMILLAN CANCER INFORMATION AND SUPPORT

    0808 808 0000

    Phone hours:

    Monday-Sunday, 8am-8pm

    Website: https://www.macmillan.org.uk/
    Other:

    Online Contact Form to be connected via email Live Chat, Mon-Sun, 8am-8pm

    Macmillan Cancer provides physical, emotional and financial support for anyone affected by cancer, alongside an online community network and face-to-face support groups.

    CLIC SARGENT CANCER CARE FOR CHILDREN

    0300 330 0803

    Phone hours:

    Monday-Friday, 8am-6pm

    Website: http://www.clicsargent.org.uk/
    Other:

    Online Contact Form to be connected via email Live Chat, Mon-Fri, 10am-4pm Postal Address

    CLIC is a charity supporting children and young people with cancer, as well as their families, providing clinical, practical, face-to-face, financial and emotional support. Their contact details are for anybody looking for advice, information or support.

    THE BRAIN TUMOUR CHARITY

    0808 800 0004

    Phone hours:

    Monday-Friday, 9am-5pm

    Email:

    support@thebraintumourcharity.org

    Website: http://www.thebraintumourcharity.org/
    Other:

    Live Chat

    The Brain Tumour Charity offers listening support, information and help finding other services. The helpline offers a confidential way to ask questions or raise concerns about a diagnosis, treatments, including access to clinical trials, how a brain tumour may affect daily life and how to support a loved one.

    LEUKAEMIA CARE

    08088 010 444

    Phone hours:

    Monday-Sunday, 24hrs

    Email:

    nurse@leukaemiacare.org.uk

    Website: http://www.leukaemiacare.org.uk/
    Other:

    Whatsapp Chat 07500 068065, Mon-Fri 9am-5pm

    Leukaemia Care provides support, information and advice to anyone affected by blood cancer. The phone line can connect you with an expert nurse advisor who can give guidance from diagnosis, to treatment and beyond. Alongside their phone line, their services include one-to-one buddy support, support groups, funding, online webinars and forums, and information booklets.

    Cancer - Female Cancers

    OVACOME

    0800 008 7054 and 07503 682311

    Phone hours:

    Monday-Friday, 10am-5pm Tuesday 10am-8pm

    Email:

    support@ovacome.org.uk

    Website: http://www.ovacome.org.uk/
    Other:

    Text 07427390504 Instant Messaging via website Skype ovacome.support

    Ovacome provides information and emotional support on all aspects of ovarian cancer, to anyone affected. They also offer a 24 hour online forum and face-to-face support groups. They are unable, however, to provide medical advice.

    Cancer - Male Cancers

    ORCHID CANCER

    0808 802 0010

    Phone hours:

    Monday-Friday 9am-5:30pm

    Email:

    helpline@orchid-cancer.org.uk

    Website: https://orchid-cancer.org.uk/

    Orchid Cancer provides support and information to those affected by testicular, prostate and penile cancers. Their confidential phone line connects you with a nurse specialist.

    Cardiac Health

    BRITISH HEART FOUNDATION

    0300 330 3311

    Phone hours:

    Monday-Friday, 9am-5pm Saturday 10am-4pm

    Email:

    hearthelpline@bhf.org.uk

    Website: http://www.bhf.org.uk/
    Other:

    Live chat with a nurse, Mon-Fri 9am-5pm

    British Heart Foundation has a ‘Heart Helpline’ that provides information from experienced cardiac nurses about any queries or concerns relating to heart and circulatory diseases. Common calls include topics such as understanding medications and their side effects, recovering after a stay in hospital, improving diet and lifestyle, understanding test results, and managing a new or existing diagnosis.

    BRITISH CARDIAC PATIENTS ASSOCIATION

    01949 837070

    Phone hours:

    Monday-Saturday, 9am-7pm

    Website: http://www.bcpa.co.uk/

    British Cardiac Patients Association’s helpline is to support anybody would like to talk through any concerns or worries relating to cardiac health. It connects you with people who have been either patients or carers. The association is a charity that aims to give support, reassurance, information and advice to cardiac patients, their families and carers.

    STROKE ASSOCIATION

    0303 3033 100

    Phone hours:

    Monday, Thursday and Friday, 9am-5pm Tuesday and Wednesday, 8am-6pm Saturday, 10am-1pm

    Email:

    helpline@stroke.org.uk

    Website: http://www.stroke.org.uk/
    Other:

    Post - Stroke Helpline, Stroke Association, Life After Stroke Centre, Church Lane, Bromsgrove, Worcestershire, B61 8RA

    Stroke Association’s ‘Here For You’ Helpline can provide information, practical guidance, advice and peer support from volunteers who have experienced stroke firsthand. They also provide support and a connection for those who are feeling isolated after being affected by a stroke.

    Carers

    CARERS UK

    0808 808 7777

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    advice@carersuk.org

    Website: http://www.carersuk.org/

    Carers UK provides information and guidance to unpaid carers, covering subjects such as benefits and financial support, carers’ rights in the workplace, how to access support and available services. They can offer more specialist advice by email, and can offer further signposting to other organisations who give support.

    CARERS DIRECT

    0300 123 1053

    Phone hours:

    Monday-Friday, 9am- 8pm Sat and Sun, 11am-4pm

    Website: https://www.nhs.uk/conditions/social-care-and-support-guide/help-from-social-services-and-charities/helplines-and-forums/
    Other:

    Webchat Mon-Fri 9am-8pm, Sat-Sun 11am-4pm Online form to be connected via email

    Carers Direct can give information to help carers make decisions about personal support needs and the needs of the person being looked after. This includes information on assessments, benefits, direct payments, individual budgets, time off, work or education. It is an NHS service that provides advice, information and support, and they can also further connect you with specialists and local services.

    Deafness

    SENSE (ENGLAND, WALES AND NORTHERN IRELAND)

    0300 330 9256

    Email:

    info@sense.org.uk

    Website: http://www.sense.org.uk/
    Other:

    Write to: Sense Information and Advice, 101 Pentonville Road, London, N1 9LG

    Sense can give expert information and support for a wide range of disabled people with a variety of different complex needs. The conditions most relevant to Sense and the people they support are deafblindness and and single sensory impairment. They advice on a range of issues including health and social care, benefits, education, legal rights and entitlements, communication and technology.

    DEAFBLIND UK

    0800 132 320

    Email:

    info@deafblind.org.uk

    Website: http://deafblind.org.uk/
    Other:

    Text 07950 008870

    Deafblind UK’s Information and Advice Line offers support, advice and guidance from professionals to people living with sight and hearing loss, their carers, family and friends, as well as professionals working with deafblind people.

    NATIONAL DEAF CHILDREN’S SOCIETY

    0808 800 8880

    Phone hours:

    Monday-Friday 9am-5pm

    Website: http://www.ndcs.org.uk/
    Other:

    Text 07860 022888 Monday-Friday, 9am-5pm Live Chat Monday-Friday 9am-5pm Online Contact Form

    NDCS provides information and guidance on a range of topics relating to childhood deafness, including education, welfare benefits, technology, issues of discrimination and finding local support. They answer the questions of deaf children and young people and their families, as well as professionals working with them, and can refer callers to a team of experts for specialist advice.

    ACTION ON HEARING LOSS

    0808 808 0123

    Email:

    information@hearingloss.org.uk

    Website: http://www.actiononhearingloss.org.uk/
    Other:

    Online contact form to be connected by email Text 07800 000360 Post - Information Line, Action on Hearing Loss, 9 Bakewell Road, Orton Southgate, Peterborough, PE2 6XU

    Action on Hearing Loss provides information and support for people affected by hearing loss and tinnitus. They will be able to offer further support to suit individual needs, whether it be through local support services, benefits or short or long term care, for example.

    Diabetes

    DIABETES UK CARELINE

    0345 123 2399 and 0141 212 8710 (Scotland)

    Phone hours:

    Monday-Friday, 9am-6pm

    Email:

    helpline@diabetes.org.uk

    Website: http://www.diabetes.org.uk/careline
    Other:

    Email : helpline.scotland@diabetes.org.uk (Scotland)

    Diabetes UK is a support helpline for anyone with diabetes, friends, family, carers and people who are worried they might be at risk. The helpline is confidential and run by experts with counselling skills. They can provide information and advice about the condition, take time to talk through concerns and feelings, and explore emotional, social, psychological or practical difficulties.

    Disabilities

    MENCAP

    0808 808 1111

    Phone hours:

    Monday-Friday, 8am-6pm

    Email:

    helpline@mencap.org

    Website: https://www.mencap.org.uk/
    Other:

    Online contact form

    Mencap provides support, information and advice for people with learning disabilities, their families and their carers. The helpline is for all queries to do with learning disabilities, including anyone wanting to know about learning disability issues and available local services. Other queries callers could have include benefits, jobs, relationships, funding and housing, for example.

    SENSE (ENGLAND, WALES AND NORTHERN IRELAND)

    0300 330 9256

    Email:

    info@sense.org.uk

    Website: http://www.sense.org.uk/
    Other:

    Write to: Sense Information and Advice, 101 Pentonville Road, London, N1 9LG

    Sense can give expert information and support for a wide range of disabled people with a variety of different complex needs. The conditions most relevant to Sense and the people they support are deafblindness and and single sensory impairment. They advice on a range of issues including health and social care, benefits, education, legal rights and entitlements, communication and technology.

    DISABLED RIGHTS UK

    0330 995 0414

    Phone hours:

    Tuesdays and Thursdays, 11am-1pm

    Email:

    students@disabilityrightsuk.org

    Website: https://www.disabilityrightsuk.org/

    Disabled Rights UK provides advice to disabled students who are over 16 and studying or wish to study in England, their parents and their carers. This study can be at any level, full time or part-time education or training courses. For Wales or Scotland, they can give general information on the Equality Act, welfare benefits and access to Higher Education. They also have two other helplines, for reporting discrimination (0808 800 0082) and for help on personal budgets (0330 995 0404).

    INDEPENDENT LIVES

    01903 219482

    Phone hours:

    Monday-Friday 8am-5pm

    Email:

    feedback@independentlives.org

    Website: http://www.independentlives.org/

    Independent lives provides a range of support services for people with disabilities, support needs and caring responsibilities to enable them to lead full, active and independent lives. They can help people to arrange and manage their own care, support and budgets, as well as providing home care and support through their Care Service. This Care Service (01903 227813, careservice@independentlives.org) can assist with personal care, domestic tasks, community activities and specialist support.

    Dyslexia

    BRITISH DYSLEXIA ASSOCIATION

    0333 405 4567 (temporarily closed due to Covid-19 pandemic)

    Email:

    helpline@bdadyslexia.org.uk

    Website: http://www.bdadyslexia.org.uk/

    The BDA Helpline is a free service for people with dyslexia and those supporting them. It offers confidential advice, support and information, as well as a space for dyslexic individuals to share their views and experiences.

    Dyspraxia

    DYSPRAXIA FOUNDATION

    01462 454986 (temporarily closed due to the Covid-19 pandemic)

    Email:

    info@dyspraxiafoundation.org.uk

    Website: http://www.dyspraxiafoundation.org.uk/
    Other:

    Online Contact Form

    The Dyspraxia Foundation is a charity that offers help and support to those with dyspraxia and their parents, carers and families. Their aim is to increase understanding of dyspraxia, particularly among professionals, and they have local support groups who distribute information and fund raise.

    Epilepsy

    EPILEPSY ACTION

    0808 800 5050

    Phone hours:

    Monday-Thursday, 8:30am-8pm Friday 8.30am-4.30pm Saturday 10am-4pm

    Email:

    helpline@epilepsy.org.uk

    Website: https://www.epilepsy.org.uk/
    Other:

    Text 07479 638071 Online Contact Form

    Epilepsy Action’s Helpline is for anybody that would like to talk to a trained advisor about anything to do with epilepsy. They can offer personal advice, support and information. Their other services include a range of learning resources on their website, virtual groups, local volunteer-led branches and a free online community forum.

    EPILEPSY SOCIETY

    01494 601 400

    Phone hours:

    Monday-Friday 9am-4pm Wednesday 9am-7.30pm

    Email:

    helpline@epilepsysociety.org.uk

    Website: http://www.epilepsysociety.org.uk/

    Epilepsy Society provides support for people affected by epilepsy and their loved ones. The confidential helpline acts as a listening service which can give up-to-date relevant information (for example, entitlements and financial help) but is unable to give advice or provide specific medical or legal information.

    Health Care - Crisis Teams

    CRISIS RESOLUTION AND HOME TREATMENT TEAM – COVENTRY AND WARWICKSHIRE

    0300 200 0011, OPTION 1

    Phone hours:

    24/7

    NHS Mental Health Crisis Teams can be called for people experiencing a mental health emergency or another urgent situation. They provide multidisciplinary assessment and if appropriate, intensive support at home as an alternative to hospital admission. Addresses: Yew Tree House, 87 Radford Road, Leamington Spa, CV31 1JQ and Swanswell Point, Stoney Stanton Road, Coventry

    Health Care - General

    NHS 111

    111

    Phone hours:

    Open 24/7

    Website: https://111.nhs.uk/

    NHS 111 is to be called if you have an urgent medical problem and are not sure what to do, however it’s not a 999 emergency. On their website you will be able to answers questions about your main symptom, find out when and where to get help and be contacted by a nurse, if needed.

    PATIENTS' ASSOCIATION

    0800 345 7115

    Phone hours:

    Monday-Friday, 9:30am-5pm

    Email:

    helpline@patients-association.org.uk

    Website: https://www.patients-association.org.uk/
    Other:

    Live Chat

    This service provides specialist information, advice and signposting to help callers ‘make sense of the world of health and social care.’ The advisors cannot give medical or legal advice, but they can answer general questions about all aspects of health and social care.

    Health Care - Local Hospitals

    UNIVERSITY HOSPITAL COVENTRY

    02476 964 000

    Website: http://www.uhcw.nhs.uk/

    WARWICK HOSPITAL

    01926 495321

    Website: http://www.swft.nhs.uk/

    Insomnia and Sleep Problems

    SLEEP APNOEA TRUST ASSOCIATION

    Email:

    info@sleep-apnoea-trust.org

    Website: http://www.sleep-apnoea-trust.org/

    SATA is a charity that works to improve the lives of sleep apnoea patients and their loved ones. Their confidential helpline is email based, and their website has many information links about Sleep Apnoea and living with the condition. They are unable to provide personal medical advice.

    Learning Disabilities

    MENCAP

    0808 808 1111

    Phone hours:

    Monday-Friday, 8am-6pm

    Email:

    helpline@mencap.org

    Website: https://www.mencap.org.uk/
    Other:

    Online contact form

    Mencap provides support, information and advice for people with learning disabilities, their families and their carers. The helpline is for all queries to do with learning disabilities, including anyone wanting to know about learning disability issues and available local services. Other queries callers could have include benefits, jobs, relationships, funding and housing, for example.

    BRITISH DYSLEXIA ASSOCIATION

    0333 405 4567 (temporarily closed due to Covid-19 pandemic)

    Email:

    helpline@bdadyslexia.org.uk

    Website: http://www.bdadyslexia.org.uk/

    The BDA Helpline is a free service for people with dyslexia and those supporting them. It offers confidential advice, support and information, as well as a space for dyslexic individuals to share their views and experiences.

    CHALLENGING BEHAVIOUR FOUNDATION

    0300 666 0126 (Family Support Line)

    Email:

    support@thecbf.org.uk

    Website: http://www.challengingbehaviour.org.uk

    CBF is a charity that provides support for families and professionals caring for those with severe learning disabilities and behaviours that challenge. For families, services they provide include telephone and email support from a support worker, a carers’ email network and a family linking scheme.

    M.E./Chronic Fatigue Syndrome

    THE ME ASSOCIATION

    0344 576 5326

    Phone hours:

    Monday-Sunday, 10am-12pm, 2pm-4pm, 7pm-9pm

    Website: http://www.meassociation.org.uk/
    Other:

    Online Contact Form to be connected by email

    The ME Association provides support, information and practical advice for people, families and carers affected by Myalgic Encephalopathy (ME), Chronic Fatigue Syndrome (CFS) and Post Viral Fatigue Syndrome (PVFS). They are able to connect callers to local support groups and NHS specialist services.

    THE NATIONAL M.E CENTRE

    01708 576250

    Phone hours:

    Monday, 11am-1pm

    Website: http://www.nmec.org.uk/

    National M.E. Centre is a charity that offers advice, support and information from a Specialist Support Worker to ME sufferers and their families by appointment.

    Meningitis

    MENINGITIS RESEARCH FOUNDATION

    0808 800 3344

    Phone hours:

    Monday-Friday 9am-5pm

    Email:

    helpline@meningitis.org

    Website: https://www.meningitis.org/
    Other:

    Live Chat Online 'Get In Touch' Form Telephone befriending service

    The MRF Support Team can answer any questions about meningitis and septicaemia and their effects on anyone affected by them. They offer support to families and individuals, including during recovery from after effects. Their website has many resources and information, including a symptoms checker.

    MENINGITIS NOW

    0808 80 10 388

    Phone hours:

    Monday-Friday 9am-4pm

    Email:

    helpline@meningitisnow.org

    Website: https://www.meningitisnow.org/
    Other:

    Post: Helpline, Meningitis Now, Fern House, Daniels Industrial Estate, Bath Rd, Stroud, GL5 3TJ Social Media - Facebook, Twitter, Instagram

    Meningitis Now's helpline provides a listening service, an information and emotional support service. They provide many different methods of accessing support, including resources, a young person's support programme, financial support, online events and peer support. The helpline can be used by people either affected by meningitis, or anyone that has any questions, for example, on the signs, symptoms, or vaccines. They are unable to give medical advice or diagnose. If you suspect someone has meningitis or septicaemia, get medical help immediately by contacting your GP or NHS 111, in an emergency dial 999 or go to your nearest accident and emergency department.

    Multiple Sclerosis (M.S.)

    MS SOCIETY

    0808 800 8000

    Phone hours:

    Monday-Friday 9am-7pm

    Email:

    helpline@mssociety.org.uk

    Website: https://www.mssociety.org.uk/

    The MS Society Helpline gives emotional support and information to anyone living with MS. They are able to answer questions, put you in contact with a specialist MS nurse, give medical advice. They also have online resources and information about further support such as local support groups and financial help.

    Parkinson's Disease

    PARKINSON'S UK

    Email:

    hello@parkinsons.org.uk

    Website: https://www.parkinsons.org.uk/
    Other:

    Text relay: 18001 0808 800 0303

    Parkinson's UK offers a range of support to those with Parkinson's and people supporting those who do. They can offer advice, specialist support and information. Their support extends to include financial and technological support, and their website has many resources and information.

    Speech Impediments

    STAMMA

    0808 802 0002

    Phone hours:

    Monday-Friday 10am-12pm, 6pm-8pm

    Email:

    help@stamma.org

    Website: https://stamma.org/
    Other:

    Webchat

    Stamma's support services include a helpline, where callers can ask questions, talk about any concerns or queries, practise a technique, job interview simulation, or gain confidence over the phone. The service is confidential, anonymous and staffed by volunteers, all with some experience of stammering.

    Mental Health

    Anxiety & Panic attacks

    SANE

    0300 304 7000 (temporarily closed due to the Covid-19 pandemic)

    Phone hours:

    Monday-Sunday, 4:30pm-10:30pm

    Email:

    support@sane.org.uk

    Website: http://www.sane.org.uk/
    Other:

    Call 07984 967708 and leave a message to be called back TextCare

    SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.

    MIND - INFOLINE

    0300 123 3393

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    info@mind.org.uk

    Website: http://www.mind.org.uk/
    Other:

    Text 86463 Post: Mind Infoline, PO Box 75225, London, E15 9FS

    Mind’s confidential Infoline offers information and signposting for anybody with a mental health problem and for people who are supporting somebody else. Callers can talk about topics such as the types of mental health problems, where to get help, treatment options and advocacy services.

    ANXIETY UK

    03444 775774

    Phone hours:

    Monday-Friday 9.30am-5.30pm

    Email:

    support@anxietyuk.org.uk

    Website: https://www.anxietyuk.org.uk/
    Other:

    Text 07537 416905 Live Chat Service Therapy On Demand Service

    Anxiety UK is a charity providing an online Therapy on demand support service, which including therapy types such as Counselling, Cognitive Behavioural Therapy (CBT) and Clinical Hypnotherapy. They provide advice, support and information on anxiety, stress and anxiety-based depression conditions. There is support for those with stress and mild anxiety as well as help and assistance for those with more severe and longstanding issues.

    IMPROVING ACCESS TO PSYCHOLOGICAL THERAPY (IAPT) COVENTRY

    024 7667 1090

    Phone hours:

    9am to 4.30pm Monday to Friday

    Email:

    enquiries@covwarkpt.nhs.uk

    Website: https://www.covwarkpt.nhs.uk/iapt
    Other:

    Address: IAPT, Central Booking Service City of Coventry Health Centre Paybody Building, 2 Stoney Stanton Road Coventry CV1 4FS

    IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Coventry, Solihull and Warwickshire. Mild symptoms can include feeling stressed or overwhelmed. Their website has many useful self-help resources, and their therapists and counsellors are able to help with any advice and guidance someone may need.

    NO PANIC

    0300 7729844

    Phone hours:

    Monday-Sunday 10am-10pm

    Email:

    sarah@nopanic.org.uk

    Website: https://nopanic.org.uk/
    Other:

    You can access the crisis message 24hrs a day by calling 01952 680835 You can also leave a message on their website using the chat feature

    No Panic offers advice, support, recovery programs and help for people living with phobias, OCD and any other anxiety-based disorders. Resources on their website include sections on anxiety in the workplace, carers, muscle relaxation technique, breathing animation and body scan relaxation. They also have a symptoms checker and a self-help app. During the night, a crisis message is played, which is a recorded breathing exercise that can help you through a panic attack and help with diaphragmatic breathing.

    MENTAL HEALTH MATTERS (MHM)

    0800 616 171

    Phone hours:

    24/7

    Website: https://www.mhm.org.uk/
    Other:

    Webchat

    MHM's Support Matters Helpline provides emotional support, advice and guidance to those registered with a GP in Coventry and Warwickshire. They also have helplines for other locations across England. You can use the helpline if you're feeling low, anxious or stressed, in extreme emotional distress, you're caring for someone and need support, you need advice, are feeling isolated or just want a chat. The helpline staff can offer practical advice and are training in counselling skills.

    YOUNG MINDS - CRISIS MESSENGER

    Text YM to 85258

    Phone hours:

    24/7

    Website: https://youngminds.org.uk/

    Although Young Minds does not have a helpline, they have a Crisis Messenger service for young people experiencing a mental health crisis, which is answered by trained volunteers, supported by experienced clinical supervisors. If you are in an emergency and there is a risk to life, call 999. Their website also hosts a range of guides and resources for those who want to know more about how they're feeling, get information about a mental health condition or find out what support is available to them.

    YOUNG MINDS - PARENTS HELPLINE

    0808 802 5544

    Phone hours:

    9:30am to 4pm, Monday to Friday

    Website: https://youngminds.org.uk/
    Other:

    Email via an online contact form Webchat (not advisory or a listening service, only signposting)

    The Young Minds' Parents' Helpline offers practical advice, emotional support and signposting for parents and carers who are worried about a child or young person (25 years or younger). They connect you with a trained adviser who can listen and talk through concerns before giving practical advice on what to do next. They can also arrange for a further consultation with a mental health professional.

    Bi-polar Disorder

    BIPOLAR UK

    Email:

    info@bipolaruk.org

    Website: https://www.bipolaruk.org/
    Other:

    Chatbot on website - book to talk to the Peer Support Line by typing "I want to speak to someone"

    Bipolar UK's Peer support line offers practical information, advice and support for those with bipolar disorder and for people who support loved ones. You can arrange a phone call via the chat bot on their website, and you can request to be put in contact with somebody who has been affected by the illness themselves. The phone call is for talking through any issues on your mind and helping to find a way forward, with a focus on self management and using coping strategies to stay well. Their website also has a lot of useful information about managing bipolar disorder and how to support yourself or a loved one, as well as an online community forum.

    Coronavirus

    STUDENT SPACE

    0808 189 5260

    Phone hours:

    Monday-Sunday 4pm-11pm

    Email:

    students@themix.org.uk

    Website: https://studentspace.org.uk/
    Other:

    Text ‘STUDENT’ to 85258 - 24/7 Webchat

    Student Spare provides access to dedicated support services for students, by phone or text, information and tools to help students through the challenges of coronavirus and help for students to find support available at their place of study. They can also provide support for other concerns such as mental health, suicidal thoughts, depression, anxiety, loneliness, studies, worries about money or relationships.

    Depression

    MIND - INFOLINE

    0300 123 3393

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    info@mind.org.uk

    Website: http://www.mind.org.uk/
    Other:

    Text 86463 Post: Mind Infoline, PO Box 75225, London, E15 9FS

    Mind’s confidential Infoline offers information and signposting for anybody with a mental health problem and for people who are supporting somebody else. Callers can talk about topics such as the types of mental health problems, where to get help, treatment options and advocacy services.

    RETHINK MENTAL ILLNESS

    0300 5000 927

    Phone hours:

    Monday- Friday, 9:30am-4pm

    Email:

    advice@rethink.org

    Website: https://www.rethink.org/
    Other:

    Web chat: 10am-1pm Mon-Fri Post: RAIS, PO Box 17106, Birmingham, B9 9LL

    Rethink offers advice and information on issues such as access to mental health and social care, treatments and conditions, carers rights, medical records and confidentiality, mental health law, welfare benefits and employment issues. Their advice service phone line offers practical help on issues such as the Mental Health Act, community care, living with mental illness, medication and care.

    SANE

    0300 304 7000 (temporarily closed due to the Covid-19 pandemic)

    Phone hours:

    Monday-Sunday, 4:30pm-10:30pm

    Email:

    support@sane.org.uk

    Website: http://www.sane.org.uk/
    Other:

    Call 07984 967708 and leave a message to be called back TextCare

    SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.

    SAMARITANS

    116 123

    Phone hours:

    Monday-Sunday, 24hrs

    Email:

    jo@samaritans.org

    Website: http://www.samaritans.org/
    Other:

    Postal service - Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA

    Samaritans offer confidential support for anybody who would like to talk to someone about any kind of problem. Topics they can help with include but are not limited to relationship and family problems, bereavement, financial worries, job-related stress, loneliness and isolation, depression, university or study-related stress, painful and/or disabling physical illness suicidal thoughts. They listen and can help callers make sense of their concerns and thoughts. For specific advice, Samaritans may be able to give contact details for organisations that specialise in helping with specific problems and situations.

    IMPROVING ACCESS TO PSYCHOLOGICAL THERAPY (IAPT) COVENTRY

    024 7667 1090

    Phone hours:

    9am to 4.30pm Monday to Friday

    Email:

    enquiries@covwarkpt.nhs.uk

    Website: https://www.covwarkpt.nhs.uk/iapt
    Other:

    Address: IAPT, Central Booking Service City of Coventry Health Centre Paybody Building, 2 Stoney Stanton Road Coventry CV1 4FS

    IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Coventry, Solihull and Warwickshire. Mild symptoms can include feeling stressed or overwhelmed. Their website has many useful self-help resources, and their therapists and counsellors are able to help with any advice and guidance someone may need.

    YOUNG MINDS - CRISIS MESSENGER

    Text YM to 85258

    Phone hours:

    24/7

    Website: https://youngminds.org.uk/

    Although Young Minds does not have a helpline, they have a Crisis Messenger service for young people experiencing a mental health crisis, which is answered by trained volunteers, supported by experienced clinical supervisors. If you are in an emergency and there is a risk to life, call 999. Their website also hosts a range of guides and resources for those who want to know more about how they're feeling, get information about a mental health condition or find out what support is available to them.

    YOUNG MINDS - PARENTS HELPLINE

    0808 802 5544

    Phone hours:

    9:30am to 4pm, Monday to Friday

    Website: https://youngminds.org.uk/
    Other:

    Email via an online contact form Webchat (not advisory or a listening service, only signposting)

    The Young Minds' Parents' Helpline offers practical advice, emotional support and signposting for parents and carers who are worried about a child or young person (25 years or younger). They connect you with a trained adviser who can listen and talk through concerns before giving practical advice on what to do next. They can also arrange for a further consultation with a mental health professional.

    Eating Disorders

    SANE

    0300 304 7000 (temporarily closed due to the Covid-19 pandemic)

    Phone hours:

    Monday-Sunday, 4:30pm-10:30pm

    Email:

    support@sane.org.uk

    Website: http://www.sane.org.uk/
    Other:

    Call 07984 967708 and leave a message to be called back TextCare

    SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.

    NATIONAL CENTRE FOR EATING DISORDERS

    0845 838 2040

    Website: https://eating-disorders.org.uk/
    Other:

    Contact Form for recovery or training guidance

    The National Centre for Eating Disorders' website contains a large range of information and resources for people with questions about anorexia, bulimia, binge and compulsive eating, body image issues and weight struggles. They offer counselling appointments with an eating disorder specialist, assessments and recovery workshops.

    BEAT

    0808 801 0677

    Phone hours:

    Monday-Friday 12pm-8pm Saturday-Sunday 4pm-8pm

    Email:

    help@beateatingdisorders.org.uk

    Website: https://www.beateatingdisorders.org.uk/
    Other:

    Studentline: 0808 801 0811, studentline@beateatingdisorders.org.uk Youthline: 0808 801 0711, fyp@beateatingdisorders.org.uk

    Beat's helplines provide support and information about eating disorders. They connect you with a trained support worker who provides a supportive space to explore your feelings and thoughts as well as information and guidance in exploring your options, including NHS treatment, private therapy, support from charitable organisations, peer support or self-help. Their website also has downloadable resources, treatment options and recovery stories.

    Isolation

    SUPPORT LINE

    01708 765200

    Email:

    info@supportline.org.uk

    Website: https://www.supportline.org.uk/
    Other:

    Post: PO Box 2860, Romford, Essex, RM7 1JA

    SupportLine gives confidential emotional support to children, young adults and adults on any issue. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. Much of their work involves supporting survivors of childhood sexual, emotional and physical abuse. They help callers to develop healthy and positive coping strategies, self esteem and strength.

    PREMIER LIFELINE

    0300 111 0101

    Phone hours:

    9am-midnight Monday-Sunday

    Website: http://www.premierlifeline.org.uk/

    Premier Lifeline: the National Christian Helpline is a confidential telephone helpline offering a listening ear, emotional and spiritual support from a Christian perspective, prayer and signposting for the lonely, isolated, distressed and those spiritually in need.

    Obsessive compulsive disorder (OCD)

    NO PANIC

    0300 7729844

    Phone hours:

    Monday-Sunday 10am-10pm

    Email:

    sarah@nopanic.org.uk

    Website: https://nopanic.org.uk/
    Other:

    You can access the crisis message 24hrs a day by calling 01952 680835 You can also leave a message on their website using the chat feature

    No Panic offers advice, support, recovery programs and help for people living with phobias, OCD and any other anxiety-based disorders. Resources on their website include sections on anxiety in the workplace, carers, muscle relaxation technique, breathing animation and body scan relaxation. They also have a symptoms checker and a self-help app. During the night, a crisis message is played, which is a recorded breathing exercise that can help you through a panic attack and help with diaphragmatic breathing.

    OCD UK

    03332 127890

    Phone hours:

    Monday-Friday 10am-4.45pm

    Website: https://www.ocduk.org/
    Other:

    Online contact form to be connected by email

    OCD UK's advice line is for anyone with a query about Obsessive Compulsive Disorder. Their website contains many self-help resources and information links for people with OCD and for those who are supporting somebody with OCD, as well as details of local OCD support groups.

    OCD ACTION

    0845 390 6232 or 020 7253 2664

    Phone hours:

    Monday-Friday 9.30am-8pm

    Email:

    support@ocdaction.org.uk

    Website: https://www.ocdaction.org.uk/
    Other:

    Local support groups

    The OCD Action helplines offer help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder. They connect you with a trained volunteer who usually has personal experience with OCD, and they can listen supportively, inform about effective NHS treatment choices and guide on how to access these treatments. They can send you free information packs and leaflets, and can provide ongoing support if you're about to start treatment. They are unable to provide a diagnosis or recommend specific treatments.

    TOP UK

    01225 571740

    Email:

    info@topuk.org

    Website: https://www.topuk.org/
    Other:

    Online contact form Text 07907 344669

    Triumph Over Phobia is a charity specialising in supported self help for sufferers of phobias, obsessive compulsive disorder and other related anxiety disorders. Their website has information on a range of mental health and OCD organisations as well as anxiety disorder information. You can also find guidance on seeking professional help and medication. They run a network of weekly, supported self-help groups which delivery a model of Behaviour Therapy.

    Personality Disorders

    SANE

    0300 304 7000 (temporarily closed due to the Covid-19 pandemic)

    Phone hours:

    Monday-Sunday, 4:30pm-10:30pm

    Email:

    support@sane.org.uk

    Website: http://www.sane.org.uk/
    Other:

    Call 07984 967708 and leave a message to be called back TextCare

    SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.

    MIND - INFOLINE

    0300 123 3393

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    info@mind.org.uk

    Website: http://www.mind.org.uk/
    Other:

    Text 86463 Post: Mind Infoline, PO Box 75225, London, E15 9FS

    Mind’s confidential Infoline offers information and signposting for anybody with a mental health problem and for people who are supporting somebody else. Callers can talk about topics such as the types of mental health problems, where to get help, treatment options and advocacy services.

    Phobias

    ANXIETY UK

    03444 775774

    Phone hours:

    Monday-Friday 9.30am-5.30pm

    Email:

    support@anxietyuk.org.uk

    Website: https://www.anxietyuk.org.uk/
    Other:

    Text 07537 416905 Live Chat Service Therapy On Demand Service

    Anxiety UK is a charity providing an online Therapy on demand support service, which including therapy types such as Counselling, Cognitive Behavioural Therapy (CBT) and Clinical Hypnotherapy. They provide advice, support and information on anxiety, stress and anxiety-based depression conditions. There is support for those with stress and mild anxiety as well as help and assistance for those with more severe and longstanding issues.

    NO PANIC

    0300 7729844

    Phone hours:

    Monday-Sunday 10am-10pm

    Email:

    sarah@nopanic.org.uk

    Website: https://nopanic.org.uk/
    Other:

    You can access the crisis message 24hrs a day by calling 01952 680835 You can also leave a message on their website using the chat feature

    No Panic offers advice, support, recovery programs and help for people living with phobias, OCD and any other anxiety-based disorders. Resources on their website include sections on anxiety in the workplace, carers, muscle relaxation technique, breathing animation and body scan relaxation. They also have a symptoms checker and a self-help app. During the night, a crisis message is played, which is a recorded breathing exercise that can help you through a panic attack and help with diaphragmatic breathing.

    TOP UK

    01225 571740

    Email:

    info@topuk.org

    Website: https://www.topuk.org/
    Other:

    Online contact form Text 07907 344669

    Triumph Over Phobia is a charity specialising in supported self help for sufferers of phobias, obsessive compulsive disorder and other related anxiety disorders. Their website has information on a range of mental health and OCD organisations as well as anxiety disorder information. You can also find guidance on seeking professional help and medication. They run a network of weekly, supported self-help groups which delivery a model of Behaviour Therapy.

    Post-traumatic stress disorder (PTSD)

    ANXIETY UK

    03444 775774

    Phone hours:

    Monday-Friday 9.30am-5.30pm

    Email:

    support@anxietyuk.org.uk

    Website: https://www.anxietyuk.org.uk/
    Other:

    Text 07537 416905 Live Chat Service Therapy On Demand Service

    Anxiety UK is a charity providing an online Therapy on demand support service, which including therapy types such as Counselling, Cognitive Behavioural Therapy (CBT) and Clinical Hypnotherapy. They provide advice, support and information on anxiety, stress and anxiety-based depression conditions. There is support for those with stress and mild anxiety as well as help and assistance for those with more severe and longstanding issues.

    ASSIST TRAUMA CARE

    01788 551919

    Website: http://assisttraumacare.org.uk/
    Other:

    Online contact form to be connected for email support

    Assist Trauma Care offers therapy to adults, children and families affected by a wide range of traumatic occurrences. Their therapists work with both the symptoms of Post-traumatic Stress Disorder and also with Traumatic Bereavement and Grief, and are trained to help sufferers rebuild their lives and move on following a traumatic experience that has impacted them.

    Schizophrenia

    MIND - INFOLINE

    0300 123 3393

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    info@mind.org.uk

    Website: http://www.mind.org.uk/
    Other:

    Text 86463 Post: Mind Infoline, PO Box 75225, London, E15 9FS

    Mind’s confidential Infoline offers information and signposting for anybody with a mental health problem and for people who are supporting somebody else. Callers can talk about topics such as the types of mental health problems, where to get help, treatment options and advocacy services.

    YOUNG MINDS - CRISIS MESSENGER

    Text YM to 85258

    Phone hours:

    24/7

    Website: https://youngminds.org.uk/

    Although Young Minds does not have a helpline, they have a Crisis Messenger service for young people experiencing a mental health crisis, which is answered by trained volunteers, supported by experienced clinical supervisors. If you are in an emergency and there is a risk to life, call 999. Their website also hosts a range of guides and resources for those who want to know more about how they're feeling, get information about a mental health condition or find out what support is available to them.

    Self-harm

    SANE

    0300 304 7000 (temporarily closed due to the Covid-19 pandemic)

    Phone hours:

    Monday-Sunday, 4:30pm-10:30pm

    Email:

    support@sane.org.uk

    Website: http://www.sane.org.uk/
    Other:

    Call 07984 967708 and leave a message to be called back TextCare

    SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.

    SAMARITANS

    116 123

    Phone hours:

    Monday-Sunday, 24hrs

    Email:

    jo@samaritans.org

    Website: http://www.samaritans.org/
    Other:

    Postal service - Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA

    Samaritans offer confidential support for anybody who would like to talk to someone about any kind of problem. Topics they can help with include but are not limited to relationship and family problems, bereavement, financial worries, job-related stress, loneliness and isolation, depression, university or study-related stress, painful and/or disabling physical illness suicidal thoughts. They listen and can help callers make sense of their concerns and thoughts. For specific advice, Samaritans may be able to give contact details for organisations that specialise in helping with specific problems and situations.

    YOUNG MINDS - PARENTS HELPLINE

    0808 802 5544

    Phone hours:

    9:30am to 4pm, Monday to Friday

    Website: https://youngminds.org.uk/
    Other:

    Email via an online contact form Webchat (not advisory or a listening service, only signposting)

    The Young Minds' Parents' Helpline offers practical advice, emotional support and signposting for parents and carers who are worried about a child or young person (25 years or younger). They connect you with a trained adviser who can listen and talk through concerns before giving practical advice on what to do next. They can also arrange for a further consultation with a mental health professional.

    YOUNG MINDS - CRISIS MESSENGER

    Text YM to 85258

    Phone hours:

    24/7

    Website: https://youngminds.org.uk/

    Although Young Minds does not have a helpline, they have a Crisis Messenger service for young people experiencing a mental health crisis, which is answered by trained volunteers, supported by experienced clinical supervisors. If you are in an emergency and there is a risk to life, call 999. Their website also hosts a range of guides and resources for those who want to know more about how they're feeling, get information about a mental health condition or find out what support is available to them.

    Pregnancy and Childcare

    Abortion

    BPAS (BRITISH PREGNANCY ADVISORY SERVICE)

    03457 30 40 30

    Phone hours:

    8am-6pm Monday-Friday 8am-4pm Saturday 9am-4pm Sunday

    Email:

    info@bpas.org

    Website: https://www.bpas.org/

    If you have an unplanned or unwanted pregnancy, BPAS can help with specialist counselling, advice and abortion treatment. They also provide miscarriage care, STI testing and fetal anomaly care.

    THE ACORN CENTRE

    02476 381878

    Email:

    info@acorncentrewarks.org.uk

    Website: https://www.acorncentrewarks.org.uk/
    Other:

    Alternative Tel: ‭07884 966464 Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA

    The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.

    Adoption

    ADOPTION UK

    0300 666 0006

    Phone hours:

    Monday-Friday 10am-2.30pm

    Website: https://www.adoptionuk.org/
    Other:

    Online forum for peer-to-peer support

    Adoption UK's helpline advisers offer practical suggestions, information and encouragement, or can help you find specialist help. They will be able to help with any difficulties on a range of adoption-related issues at any point in the process.

    IAC - THE CENTRE FOR ADOPTION

    020 8447 4753

    Phone hours:

    Monday-Friday 10am-1pm, with "call-backs" made until 4pm

    Email:

    info@icacentre.org.uk

    Website: http://www.icacentre.org.uk/
    Other:

    Online Enquiry Form

    IAC is able to give advice to birth relatives who are seeking information about adopted adults, as well as to adopted adults themselves who are seeking their records and/or wish to have contact with their birth relatives. They cannot offer legal advice, however, IAC's advisers can answer any query relating to adopting a child, including the process involved in adopting from abroad, eligibility issues and the differences in adopting from the UK.

    Fertility

    THE ACORN CENTRE

    02476 381878

    Email:

    info@acorncentrewarks.org.uk

    Website: https://www.acorncentrewarks.org.uk/
    Other:

    Alternative Tel: ‭07884 966464 Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA

    The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.

    FERTILITY NETWORK UK

    0121 323 5025

    Phone hours:

    Monday, Wednesday, Friday 10am-4pm

    Email:

    support@fertilitynetworkuk.org

    Website: https://fertilitynetworkuk.org/

    Fertility Network UK's support line helps those dealing with fertility issues, by answering their questions and supporting them through any emotion they may be struggling with. The adviser is a former fertility nurse who is able to provide advice, information, support and understanding.

    Fostering

    FOSTERLINE

    0800 040 7675

    Phone hours:

    Monday-Friday 9am-5pm

    Email:

    enquiries@fosterline.info

    Website: https://www.fosterline.info/
    Other:

    Callback service, Textphone service for the hard of hearing

    Fosterline is an impartial source of advice, information and support for current foster carers as well as those looking to become a foster carer. They can support on a range of issues, for example, managing relationships with your fostering service, questions about finance, training, supervision and support, or even discussing an allegation or complaint made against you.

    Miscarriage

    BPAS (BRITISH PREGNANCY ADVISORY SERVICE)

    03457 30 40 30

    Phone hours:

    8am-6pm Monday-Friday 8am-4pm Saturday 9am-4pm Sunday

    Email:

    info@bpas.org

    Website: https://www.bpas.org/

    If you have an unplanned or unwanted pregnancy, BPAS can help with specialist counselling, advice and abortion treatment. They also provide miscarriage care, STI testing and fetal anomaly care.

    THE ACORN CENTRE

    02476 381878

    Email:

    info@acorncentrewarks.org.uk

    Website: https://www.acorncentrewarks.org.uk/
    Other:

    Alternative Tel: ‭07884 966464 Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA

    The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.

    SANDS

    0808 164 3332

    Phone hours:

    Monday-Friday 9.30am-5.30pm Tuesday and Thursday 9.30am-9.30pm

    Email:

    helpline@sands.org.uk

    Website: https://www.sands.org.uk/
    Other:

    Local support groups, online community, bereavement support app

    Sands supports anyone who has been affected by the death of a baby before, during or shortly after birth, however long ago it occurred. Ways in which they offer support are bereavement support, practical information relating to decisions required after the death of a baby, information on local Sands group support available, coping with another pregnancy after the death of a baby, advice on supporting a bereaved parent, signposting to other organisations where appropriate.

    Pregnancy

    BPAS (BRITISH PREGNANCY ADVISORY SERVICE)

    03457 30 40 30

    Phone hours:

    8am-6pm Monday-Friday 8am-4pm Saturday 9am-4pm Sunday

    Email:

    info@bpas.org

    Website: https://www.bpas.org/

    If you have an unplanned or unwanted pregnancy, BPAS can help with specialist counselling, advice and abortion treatment. They also provide miscarriage care, STI testing and fetal anomaly care.

    BROOK

    Website: https://www.brook.org.uk/

    Brook provides sexual health and wellbeing services for under 25s including contraception, counselling, gender identity support, HIV support, pregnancy advice, STI treatment and sexual assault centres. They also have a wide range of information and advice available on their website relating to STIs, contraception, pregnancy, abuse, gender, sex, relationships, sexuality, wellbeing and staying safe online.

    THE ACORN CENTRE

    02476 381878

    Email:

    info@acorncentrewarks.org.uk

    Website: https://www.acorncentrewarks.org.uk/
    Other:

    Alternative Tel: ‭07884 966464 Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA

    The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.

    Sex and Relationships

    Bisexuality

    FRIEND - COVENTRY AND WARWICKSHIRE

    024 7671 4199

    Phone hours:

    7.30pm-9.30pm Tuesday and Friday 24/7 Automated service available outside these times

    Email:

    admin@cwfriend.co.uk

    Website: https://cid.coventry.gov.uk/kb5/coventry/directory/service.page?id=2fxYx7jp4rY
    Other:

    Coffee Afternoon 2nd and 4th Sunday of the month Twitter: @CW_Friend

    Friend provides a helpline, advice, information, support, friendship and counselling for people who are gay, lesbian, bisexual, trans or who are confused about their sexuality. They also offer advice through their email system, support groups and socials. Their volunteers are not professional counsellors, but are trained in listening and empathy.

    STONEWALL

    0800 0502020

    Phone hours:

    Monday-Friday 9.30am-4.30pm

    Email:

    info@stonewall.org.uk

    Website: https://www.stonewall.org.uk/
    Other:

    By post: Stonewall, 192 St. John Street, London, EC1V 4JY Online Contact Form

    Stonewall offer an information and support service for anyone in the LGBT community with a question or problem. They are non advisory but will be able to signpost you to other organisations who provide counselling services and legal advice.

    SWITCHBOARD - LGBT+ HELPLINE

    0300 330 0630

    Phone hours:

    Monday-Sunday 10am-10pm

    Email:

    chris@switchboard.lgbt

    Website: https://switchboard.lgbt/
    Other:

    Webchat

    Switchboard operates a confidential helpline that puts you in touch with a volunteer, who self-defines as LGBT+, and who can provide information, support and referrals for lesbians, gay men and bisexual and trans people, and for anyone who is considering issues around their sexuality and/or gender identity. Examples of topics callers ask about are information about support groups, contact details for an LGBT-friendly therapist, support for a victim of abuse - however, you will be able to talk about any other topic that is on your mind, such as coming out, family problems or safer sex and sexual health.

    FFLAG - FAMILIES AND FRIENDS OF LESBIANS AND GAYS

    0300 688 0368

    Website: https://www.fflag.org.uk/
    Other:

    Post: FFLAG, PO Box 495, Little Stoke, Bristol, BS34 9AP

    FFLAG's confidential helpline provides support, reassurance and information to parents and families and their LGBT+ members. They provide empathy and support as well as their own experience as parents in helping with the emotions that can arise when a family member comes out as LGBT. Their website contains a large range of informative links and resources, including a web portal for the bisexual community, trans support and LGBT domestic abuse support.

    LONDON FRIEND

    020 7833 1674 - Office

    Email:

    office@londonfriend.org.uk

    Website: https://londonfriend.org.uk/

    London Friend is a LGBT Mental Health and Wellbeing Charity offering support to Lesbian, Gay, Bisexual, Transgender, Intersex and Queer people. They can offer support in the form of counselling, drug and alcohol support, sexual health support, domestic abuse counselling, social and support groups and support for LGBT refugees and asylum seekers. They do not have a helpline but have a large range of resources and information on their website.

    LGBT FOUNDATION

    0345 3 30 30 30

    Email:

    info@lgbt.foundation

    Website: http://lgbt.foundation/

    LGBT Foundation is a charity delivering advice, support and information services to lesbian, gay, bisexual and trans communities. Their support services can be used to talk about relationships, coming out, family issues, finding out legal rights, reporting a hate crime or just to talk about something on your mind. They offer services such as face to face counselling, a befriending scheme, a sexual health programme and advice surgeries. Their website contains a large number of informative resources, guides and tips.

    Contraception

    BROOK

    Website: https://www.brook.org.uk/

    Brook provides sexual health and wellbeing services for under 25s including contraception, counselling, gender identity support, HIV support, pregnancy advice, STI treatment and sexual assault centres. They also have a wide range of information and advice available on their website relating to STIs, contraception, pregnancy, abuse, gender, sex, relationships, sexuality, wellbeing and staying safe online.

    SEXWISE

    Email:

    hello@sexwise.org.uk

    Website: https://www.sexwise.org.uk/

    Sexwise is run by Public Health England, and is a programme giving advice about contraception, pregnancy, STIs and pleasure. They provide information about finding your nearest STI testing/contraception clinics, unplanned pregnancies, sexual wellbeing, STIs and planning a pregnancy.

    Emergency Contraception

    BROOK

    Website: https://www.brook.org.uk/

    Brook provides sexual health and wellbeing services for under 25s including contraception, counselling, gender identity support, HIV support, pregnancy advice, STI treatment and sexual assault centres. They also have a wide range of information and advice available on their website relating to STIs, contraception, pregnancy, abuse, gender, sex, relationships, sexuality, wellbeing and staying safe online.

    BOOTS PHARMACY, CANNON PARK

    02476417158

    Phone hours:

    Pharmacy: Mon-Wed 09:00 - 17:30 Thurs-Sat 09:00-18:00 Sun 10:00-16:00

    Website: https://www.boots.com/morning-after-pill
    Other:

    Address: 11 Cannon Park Centre, Coventry, West Midlands, CV4 7EH

    Boots pharmacists will be able to advise on emergency contraceptive options, as well as offer any help or support you may need. You will be able to get the morning after pill free if it is prescribed by your GP or a sexual health/contraception clinic. The morning after pill can be taken up to five days after unprotected sex, depending on which type of pill you choose.

    MICHAEL W PHILLIPS CHEMISTS

    02476572860

    Phone hours:

    (temporary opening times) Tuesday, Thursday 11am-5pm

    Website: https://www.nhs.uk/Services/pharmacies/Overview/DefaultView.aspx?id=13294
    Other:

    Address: Students' Union Atrium, ground floor, University of Warwick Campus

    Medicine, toiletries, cosmetics and dry cleaning services available. When the pharmacy is closed, health advice and information, including details of other local health services is available from NHS 111. The nearest NHS Healthcare and Walk-in Centre is in Stoney Stanton Road, Coventry, CV1 4FH and is open 8am-10pm everyday.

    BLUE SKY CENTRE SEXUAL ASSAULT REFERRAL CENTRE (SARC)

    01926 562160

    Phone hours:

    Staffed 24/7

    Email:

    info@blueskycentre.org.uk

    Website: https://blueskycentre.org.uk/
    Other:

    Location: George Elliot Hospital

    The Blue Sky Centre SARC is located in the grounds of George Eliot Hospital NHS Trust, College Street, Nuneaton, Warwickshire, CV10 7DJ. They provide coordinated, forensic, medical and aftercare services to men and women over 18 living in Coventry & Warwickshire who have experienced rape or sexual assault, recent or non-recent - including immediate support, medical care and optional police intervention. They are crisis workers available, and they also offer sexual health referrals and emergency contraception.

    HIV and AIDs

    NATIONAL SEXUAL HEALTH HELPLINE

    0300 123 7123

    Phone hours:

    Monday-Friday 9am-8pm

    Website: https://www.nhs.uk/oneyou/for-your-body/sexual-health/

    The National Sexual Health Helpline is run by Public Health England and is for anybody who would like to talk to someone about a sexual health issue.

    TERRENCE HIGGINS TRUST

    0808 802 1221

    Phone hours:

    10am to 6pm, Monday to Friday 10am to 1pm, Saturday and Sunday

    Email:

    info@tht.org.uk

    Website: https://www.tht.org.uk/
    Other:

    Post: THT Direct Terrence Higgins Trust 314-320 Gray’s Inn Road London WC1X 8DP

    THT's helpline's advisers can provide emotional support for people worried about their sexual health or those who have concerns about living with HIV. They can help you find and access local services, provide information packs, and give guidance on HIV and other STI testing. They can send out HIV and Chlamydia self test kits as well as condoms, and answer any questions about improving sexual health.

    NAZ

    0208 741 1879

    Email:

    info@naz.org.uk

    Website: http://www.naz.org.uk/
    Other:

    To book a counselling appointment, contact elaine@naz.org.uk, 07472 822725

    NAZ is a BAME-led sexual health agency working to address sexual health inequalities in BAME communities. They provide a service designed to support people living with HIV, offering 1:1 peer support, group support, counselling and welfare advocacy across 5 groups: NAZ Latina, NAZ Africa, NAZ South Asia, Muslims in the City and NAZ Vidas. They offer counselling and psychotherapy to those experiencing difficulties with their sexuality, sexual health and relationships.

    POSITIVELY UK

    0207 713 044

    Phone hours:

    10:00 - 4:00 From Monday to Friday

    Email:

    info@positivelyuk.org

    Website: https://positivelyuk.org/

    Positively UK is a national organisation which aims to protect the health and well-being of people living with HIV by providing tailored peer support and information to people living with HIV to effectively manage any aspect of their diagnosis, care and life with HIV. Their website includes relevant information and workshops for dealing with a diagnosis, a women's space, a section for under 30s and a section about gay men's wellbeing.

    Homosexuality

    FRIEND - COVENTRY AND WARWICKSHIRE

    024 7671 4199

    Phone hours:

    7.30pm-9.30pm Tuesday and Friday 24/7 Automated service available outside these times

    Email:

    admin@cwfriend.co.uk

    Website: https://cid.coventry.gov.uk/kb5/coventry/directory/service.page?id=2fxYx7jp4rY
    Other:

    Coffee Afternoon 2nd and 4th Sunday of the month Twitter: @CW_Friend

    Friend provides a helpline, advice, information, support, friendship and counselling for people who are gay, lesbian, bisexual, trans or who are confused about their sexuality. They also offer advice through their email system, support groups and socials. Their volunteers are not professional counsellors, but are trained in listening and empathy.

    STONEWALL

    0800 0502020

    Phone hours:

    Monday-Friday 9.30am-4.30pm

    Email:

    info@stonewall.org.uk

    Website: https://www.stonewall.org.uk/
    Other:

    By post: Stonewall, 192 St. John Street, London, EC1V 4JY Online Contact Form

    Stonewall offer an information and support service for anyone in the LGBT community with a question or problem. They are non advisory but will be able to signpost you to other organisations who provide counselling services and legal advice.

    SWITCHBOARD - LGBT+ HELPLINE

    0300 330 0630

    Phone hours:

    Monday-Sunday 10am-10pm

    Email:

    chris@switchboard.lgbt

    Website: https://switchboard.lgbt/
    Other:

    Webchat

    Switchboard operates a confidential helpline that puts you in touch with a volunteer, who self-defines as LGBT+, and who can provide information, support and referrals for lesbians, gay men and bisexual and trans people, and for anyone who is considering issues around their sexuality and/or gender identity. Examples of topics callers ask about are information about support groups, contact details for an LGBT-friendly therapist, support for a victim of abuse - however, you will be able to talk about any other topic that is on your mind, such as coming out, family problems or safer sex and sexual health.

    FFLAG - FAMILIES AND FRIENDS OF LESBIANS AND GAYS

    0300 688 0368

    Website: https://www.fflag.org.uk/
    Other:

    Post: FFLAG, PO Box 495, Little Stoke, Bristol, BS34 9AP

    FFLAG's confidential helpline provides support, reassurance and information to parents and families and their LGBT+ members. They provide empathy and support as well as their own experience as parents in helping with the emotions that can arise when a family member comes out as LGBT. Their website contains a large range of informative links and resources, including a web portal for the bisexual community, trans support and LGBT domestic abuse support.

    LONDON FRIEND

    020 7833 1674 - Office

    Email:

    office@londonfriend.org.uk

    Website: https://londonfriend.org.uk/

    London Friend is a LGBT Mental Health and Wellbeing Charity offering support to Lesbian, Gay, Bisexual, Transgender, Intersex and Queer people. They can offer support in the form of counselling, drug and alcohol support, sexual health support, domestic abuse counselling, social and support groups and support for LGBT refugees and asylum seekers. They do not have a helpline but have a large range of resources and information on their website.

    LGBT FOUNDATION

    0345 3 30 30 30

    Email:

    info@lgbt.foundation

    Website: http://lgbt.foundation/

    LGBT Foundation is a charity delivering advice, support and information services to lesbian, gay, bisexual and trans communities. Their support services can be used to talk about relationships, coming out, family issues, finding out legal rights, reporting a hate crime or just to talk about something on your mind. They offer services such as face to face counselling, a befriending scheme, a sexual health programme and advice surgeries. Their website contains a large number of informative resources, guides and tips.

    Relationships

    SEXWISE

    Email:

    hello@sexwise.org.uk

    Website: https://www.sexwise.org.uk/

    Sexwise is run by Public Health England, and is a programme giving advice about contraception, pregnancy, STIs and pleasure. They provide information about finding your nearest STI testing/contraception clinics, unplanned pregnancies, sexual wellbeing, STIs and planning a pregnancy.

    Sexual Health

    NATIONAL SEXUAL HEALTH HELPLINE

    0300 123 7123

    Phone hours:

    Monday-Friday 9am-8pm

    Website: https://www.nhs.uk/oneyou/for-your-body/sexual-health/

    The National Sexual Health Helpline is run by Public Health England and is for anybody who would like to talk to someone about a sexual health issue.

    TERRENCE HIGGINS TRUST

    0808 802 1221

    Phone hours:

    10am to 6pm, Monday to Friday 10am to 1pm, Saturday and Sunday

    Email:

    info@tht.org.uk

    Website: https://www.tht.org.uk/
    Other:

    Post: THT Direct Terrence Higgins Trust 314-320 Gray’s Inn Road London WC1X 8DP

    THT's helpline's advisers can provide emotional support for people worried about their sexual health or those who have concerns about living with HIV. They can help you find and access local services, provide information packs, and give guidance on HIV and other STI testing. They can send out HIV and Chlamydia self test kits as well as condoms, and answer any questions about improving sexual health.

    NAZ

    0208 741 1879

    Email:

    info@naz.org.uk

    Website: http://www.naz.org.uk/
    Other:

    To book a counselling appointment, contact elaine@naz.org.uk, 07472 822725

    NAZ is a BAME-led sexual health agency working to address sexual health inequalities in BAME communities. They provide a service designed to support people living with HIV, offering 1:1 peer support, group support, counselling and welfare advocacy across 5 groups: NAZ Latina, NAZ Africa, NAZ South Asia, Muslims in the City and NAZ Vidas. They offer counselling and psychotherapy to those experiencing difficulties with their sexuality, sexual health and relationships.

    SEXWISE

    Email:

    hello@sexwise.org.uk

    Website: https://www.sexwise.org.uk/

    Sexwise is run by Public Health England, and is a programme giving advice about contraception, pregnancy, STIs and pleasure. They provide information about finding your nearest STI testing/contraception clinics, unplanned pregnancies, sexual wellbeing, STIs and planning a pregnancy.

    BROOK

    Website: https://www.brook.org.uk/

    Brook provides sexual health and wellbeing services for under 25s including contraception, counselling, gender identity support, HIV support, pregnancy advice, STI treatment and sexual assault centres. They also have a wide range of information and advice available on their website relating to STIs, contraception, pregnancy, abuse, gender, sex, relationships, sexuality, wellbeing and staying safe online.

    BPAS (BRITISH PREGNANCY ADVISORY SERVICE)

    03457 30 40 30

    Phone hours:

    8am-6pm Monday-Friday 8am-4pm Saturday 9am-4pm Sunday

    Email:

    info@bpas.org

    Website: https://www.bpas.org/

    If you have an unplanned or unwanted pregnancy, BPAS can help with specialist counselling, advice and abortion treatment. They also provide miscarriage care, STI testing and fetal anomaly care.

    THE ACORN CENTRE

    02476 381878

    Email:

    info@acorncentrewarks.org.uk

    Website: https://www.acorncentrewarks.org.uk/
    Other:

    Alternative Tel: ‭07884 966464 Address: Riverside, 1 Bond Street, Nuneaton, Warwickshire, CV11 4DA

    The Acorn Centre in Nuneaton provides counselling to women and men in Warwickshire, on topics such as the after effects of an abortion, coping with baby loss, symptoms of postnatal depression. They also provide support services for unexpected pregnancies and for throughout infertility treatment, as well as free pregnancy tests. Their pregnancy-related counselling services are not exhaustive and also include counselling around negative pregnancy testing, traumatic births, termination for foetal abnormality, parenting skills, relationship support, advice on accessing contraception and sexual health.

    Sexual Health Clinics

    LEAMINGTON CONTRACEPTION CLINIC

    0300 123 6644 (Option 3)

    Website: https://www.sexualhealthwarwickshire.nhs.uk/
    Other:

    Address : Brunswick Hub (formerly Healthy Living Centre), 98-100 Shrubland Street, Leamington CV31 3BD

    This clinic offers contraception and advice on sexual health, as well as sexual health screening for patients without symptoms.

    COVENTRY HEALTH CENTRE

    0300 020 0027

    Website: https://www.covwarkpt.nhs.uk/service-detail/health-service/sexual-health-95
    Other:

    Address: City of Coventry Health Centre, CV1 4FS

    This service can help with care and advice on sexually transmitted infections and contraception in Coventry. The clinic's services include STI (including Chlamydia) testing, contraception, emergency contraception, free condoms, pregnancy testing, HIV care, psychosexual counselling and general sexual health advice. You can attend drop-in clinics or book an appointment. They also have further advice and information on their website including sexual abuse advice.

    BROOK

    Website: https://www.brook.org.uk/

    Brook provides sexual health and wellbeing services for under 25s including contraception, counselling, gender identity support, HIV support, pregnancy advice, STI treatment and sexual assault centres. They also have a wide range of information and advice available on their website relating to STIs, contraception, pregnancy, abuse, gender, sex, relationships, sexuality, wellbeing and staying safe online.

    BLUE SKY CENTRE SEXUAL ASSAULT REFERRAL CENTRE (SARC)

    01926 562160

    Phone hours:

    Staffed 24/7

    Email:

    info@blueskycentre.org.uk

    Website: https://blueskycentre.org.uk/
    Other:

    Location: George Elliot Hospital

    The Blue Sky Centre SARC is located in the grounds of George Eliot Hospital NHS Trust, College Street, Nuneaton, Warwickshire, CV10 7DJ. They provide coordinated, forensic, medical and aftercare services to men and women over 18 living in Coventry & Warwickshire who have experienced rape or sexual assault, recent or non-recent - including immediate support, medical care and optional police intervention. They are crisis workers available, and they also offer sexual health referrals and emergency contraception.

    Transgenderism, Transsexualism and Transvestitism

    FRIEND - COVENTRY AND WARWICKSHIRE

    024 7671 4199

    Phone hours:

    7.30pm-9.30pm Tuesday and Friday 24/7 Automated service available outside these times

    Email:

    admin@cwfriend.co.uk

    Website: https://cid.coventry.gov.uk/kb5/coventry/directory/service.page?id=2fxYx7jp4rY
    Other:

    Coffee Afternoon 2nd and 4th Sunday of the month Twitter: @CW_Friend

    Friend provides a helpline, advice, information, support, friendship and counselling for people who are gay, lesbian, bisexual, trans or who are confused about their sexuality. They also offer advice through their email system, support groups and socials. Their volunteers are not professional counsellors, but are trained in listening and empathy.

    STONEWALL

    0800 0502020

    Phone hours:

    Monday-Friday 9.30am-4.30pm

    Email:

    info@stonewall.org.uk

    Website: https://www.stonewall.org.uk/
    Other:

    By post: Stonewall, 192 St. John Street, London, EC1V 4JY Online Contact Form

    Stonewall offer an information and support service for anyone in the LGBT community with a question or problem. They are non advisory but will be able to signpost you to other organisations who provide counselling services and legal advice.

    SWITCHBOARD - LGBT+ HELPLINE

    0300 330 0630

    Phone hours:

    Monday-Sunday 10am-10pm

    Email:

    chris@switchboard.lgbt

    Website: https://switchboard.lgbt/
    Other:

    Webchat

    Switchboard operates a confidential helpline that puts you in touch with a volunteer, who self-defines as LGBT+, and who can provide information, support and referrals for lesbians, gay men and bisexual and trans people, and for anyone who is considering issues around their sexuality and/or gender identity. Examples of topics callers ask about are information about support groups, contact details for an LGBT-friendly therapist, support for a victim of abuse - however, you will be able to talk about any other topic that is on your mind, such as coming out, family problems or safer sex and sexual health.

    FFLAG - FAMILIES AND FRIENDS OF LESBIANS AND GAYS

    0300 688 0368

    Website: https://www.fflag.org.uk/
    Other:

    Post: FFLAG, PO Box 495, Little Stoke, Bristol, BS34 9AP

    FFLAG's confidential helpline provides support, reassurance and information to parents and families and their LGBT+ members. They provide empathy and support as well as their own experience as parents in helping with the emotions that can arise when a family member comes out as LGBT. Their website contains a large range of informative links and resources, including a web portal for the bisexual community, trans support and LGBT domestic abuse support.

    LONDON FRIEND

    020 7833 1674 - Office

    Email:

    office@londonfriend.org.uk

    Website: https://londonfriend.org.uk/

    London Friend is a LGBT Mental Health and Wellbeing Charity offering support to Lesbian, Gay, Bisexual, Transgender, Intersex and Queer people. They can offer support in the form of counselling, drug and alcohol support, sexual health support, domestic abuse counselling, social and support groups and support for LGBT refugees and asylum seekers. They do not have a helpline but have a large range of resources and information on their website.

    LGBT FOUNDATION

    0345 3 30 30 30

    Email:

    info@lgbt.foundation

    Website: http://lgbt.foundation/

    LGBT Foundation is a charity delivering advice, support and information services to lesbian, gay, bisexual and trans communities. Their support services can be used to talk about relationships, coming out, family issues, finding out legal rights, reporting a hate crime or just to talk about something on your mind. They offer services such as face to face counselling, a befriending scheme, a sexual health programme and advice surgeries. Their website contains a large number of informative resources, guides and tips.

    MINDLINE - TRANS+

    0300 330 5468

    Phone hours:

    Mondays and Fridays 8pm-midnight

    Website: http://mindlinetrans.org.uk/

    Mindline Trans+ offers a listening and support service, an emotional and mental health support helpline for anyone identifying as transgender, non-binary, genderfluid... They can also give support to family members, friends, colleagues and carers. It is a confidential service that can be used for exploring your feelings, and all the volunteers are trained in telephone counselling skills and have lived experience of being trans or non binary. Occasionally calls may be taken by trans allies.

    BEAUMONT SOCIETY

    01582 412220 - Information Line

    Phone hours:

    24/7

    Website: https://www.beaumontsociety.org.uk/
    Other:

    The Beaumont Society operates a weekly helpline (Monday 10pm-midnight) on this link https://media.transgenderzone.com/?page_id=44

    The Beaumont Society provides help and support for the transgender community. Their website contains help and advice, including medical advice and advice for teenagers. Support resources include online support groups, transgender counselling and adoption guidance. Their information line contains the numbers of all the regional organisers who can give advice or provide a listening ear.

    Travel

    Bus

    STAGECOACH

    Website: https://www.stagecoachbus.com/help-and-contact
    Other:

    https://www.stagecoachbus.com/regional-service-updates/midlands/leamington-and-warwick - Leamington and Warwick service updates

    NATIONAL EXPRESS COVENTRY

    Website: https://nxbus.co.uk/coventry/contact-us/contact-national-express
    Other:

    Their website includes sections on Lost Property, Journey Planners and Bus Timetables.

    Taxi

    ALLENS TAXIS COVENTRY

    02476 555 555

    Email:

    info@allenstaxis.com

    Website: https://www.allenstaxis.com/
    Other:

    Book via their app

    SAPPHIRE TAXIS (LEAMINGTON/WARWICK/KENILWORTH)

    01926 881313

    Email:

    info@sapphiretaxis.com

    Website: https://www.sapphiretaxis.com/
    Other:

    Address: 4 Lynwood Walk, Leamington Spa, CV31 1RF

    Trains

    NATIONAL RAIL

    03457 48 49 50

    Phone hours:

    24/7

    Website: https://www.nationalrail.co.uk/

    Universal Helplines

    Any Problems

    SAMARITANS

    116 123

    Phone hours:

    Monday-Sunday, 24hrs

    Email:

    jo@samaritans.org

    Website: http://www.samaritans.org/
    Other:

    Postal service - Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA

    Samaritans offer confidential support for anybody who would like to talk to someone about any kind of problem. Topics they can help with include but are not limited to relationship and family problems, bereavement, financial worries, job-related stress, loneliness and isolation, depression, university or study-related stress, painful and/or disabling physical illness suicidal thoughts. They listen and can help callers make sense of their concerns and thoughts. For specific advice, Samaritans may be able to give contact details for organisations that specialise in helping with specific problems and situations.

    THE MIX

    0808 808 4994

    Phone hours:

    Monday-Sunday 4pm-11pm

    Website: https://www.themix.org.uk/
    Other:

    Live Chat Mon-Sun 4pm-11pm 24/7 Crisis Messenger Online Contact Form to be connected via email

    The Mix offers help and support for young people aged 13-25. They can connect you to experts and peers who can give support and tools for any challenge or situation: ‘from everything from homelessness to finding a job, from money to mental health, from break-ups to drugs.’ They provide information through their range of services, including short term counselling. You can call them for both a short chat or some more focused help.

    CHILDLINE

    0800 1111

    Phone hours:

    Monday-Sunday, 9am-midnight (temporary new timings during Covid-19 pandemic)

    Website: https://www.childline.org.uk/
    Other:

    Live Chat Email from online ‘locker’

    Childline’s confidential phone and online chat service put you in contact with a counsellor, who will listen and support you with anything you would like to talk about. It is for anyone under 19, is free to use, and can be used to talk about any worry or problem. For support in a crisis, Text Shout to 85258, who will be able to help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying and relationship challenges. For emergency help call 999.

    STUDENT SPACE

    0808 189 5260

    Phone hours:

    Monday-Sunday 4pm-11pm

    Email:

    students@themix.org.uk

    Website: https://studentspace.org.uk/
    Other:

    Text ‘STUDENT’ to 85258 - 24/7 Webchat

    Student Spare provides access to dedicated support services for students, by phone or text, information and tools to help students through the challenges of coronavirus and help for students to find support available at their place of study. They can also provide support for other concerns such as mental health, suicidal thoughts, depression, anxiety, loneliness, studies, worries about money or relationships.

    Helplines for any mental health problems

    SAMARITANS

    116 123

    Phone hours:

    Monday-Sunday, 24hrs

    Email:

    jo@samaritans.org

    Website: http://www.samaritans.org/
    Other:

    Postal service - Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA

    Samaritans offer confidential support for anybody who would like to talk to someone about any kind of problem. Topics they can help with include but are not limited to relationship and family problems, bereavement, financial worries, job-related stress, loneliness and isolation, depression, university or study-related stress, painful and/or disabling physical illness suicidal thoughts. They listen and can help callers make sense of their concerns and thoughts. For specific advice, Samaritans may be able to give contact details for organisations that specialise in helping with specific problems and situations.

    MIND - INFOLINE

    0300 123 3393

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    info@mind.org.uk

    Website: http://www.mind.org.uk/
    Other:

    Text 86463 Post: Mind Infoline, PO Box 75225, London, E15 9FS

    Mind’s confidential Infoline offers information and signposting for anybody with a mental health problem and for people who are supporting somebody else. Callers can talk about topics such as the types of mental health problems, where to get help, treatment options and advocacy services.

    MIND - LEGAL LINE

    0300 466 6463

    Phone hours:

    Monday-Friday 9am-6pm

    Email:

    legal@mind.org.uk

    Website: http://www.mind.org.uk/
    Other:

    Post - Mind Legal line, PO Box 75225, London, E15 9FS

    Using this confidential service you can ask about topics such as being detained under the Mental Health Act (sectioning), mental capacity, community care and discrimination and equality. Mind Legal line cannot provide information on welfare benefits, housing or clinical negligence.

    SANE

    0300 304 7000 (temporarily closed due to the Covid-19 pandemic)

    Phone hours:

    Monday-Sunday, 4:30pm-10:30pm

    Email:

    support@sane.org.uk

    Website: http://www.sane.org.uk/
    Other:

    Call 07984 967708 and leave a message to be called back TextCare

    SANE provides care and emotional support, guidance and information to anybody affected by mental illness, including families, friends and carers. They can provide ongoing support to help people alleviate a crisis phase or get through difficult services, they aim to improve the quality of life for people affected in any way by mental illness.

    RETHINK MENTAL ILLNESS

    0300 5000 927

    Phone hours:

    Monday- Friday, 9:30am-4pm

    Email:

    advice@rethink.org

    Website: https://www.rethink.org/
    Other:

    Web chat: 10am-1pm Mon-Fri Post: RAIS, PO Box 17106, Birmingham, B9 9LL

    Rethink offers advice and information on issues such as access to mental health and social care, treatments and conditions, carers rights, medical records and confidentiality, mental health law, welfare benefits and employment issues. Their advice service phone line offers practical help on issues such as the Mental Health Act, community care, living with mental illness, medication and care.

    CALM

    0800 58 58 58

    Phone hours:

    Monday-Sunday 5pm-midnight

    Website: https://www.thecalmzone.net/
    Other:

    Webchat

    CALM (Campaign Against Living Miserably) has a helpline for "people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support." Calls are taken by trained staff who are there to listen, support, inform and signpost, however they cannot provide a counselling service. On their website they also have many resources and information on signs that someone could be feeling suicidal, what to say to them, how to say it and where to find help.

    University Services

    Chaplaincy

    CHAPLAINCY

    02476 523 519

    Email:

    chaplaincy@warwick.ac.uk

    Website: https://warwick.ac.uk/services/chaplaincy/

    You can contact any of the Chaplains listed on the website. If you are not sure, or have other questions or queries, you can ring the number for the Chaplaincy office or fill out an online enquiry form.

    Community Safety

    COMMUNITY SAFETY

    24-hour Control Centre (general enquiries) 22083 or 024 7652 2083

    Phone hours:

    24/7

    Email:

    campussecurity@warwick.ac.uk

    Website: https://warwick.ac.uk/services/community-safety/
    Other:

    Emergency (fire, police, ambulance): 024 7652 2222 Parking enquiries: 024 7652 2206/9

    Community Safety work within the areas of: Student Support and Safety, Emergency and Incident Response, Campus-wide Management, Events and Parking. You can use Community Safety to confidentially report bullying, harassment and hate crime.

    Disability Services

    WELLBEING SUPPORT SERVICES

    024 7657 5570

    Phone hours:

    Monday to Friday 8.30am-5pm (Friday until 4pm)

    Website: https://warwick.ac.uk/services/wss/
    Other:

    Located ground floor of Senate House Offer brief consultations Mon-Fri 10am-3pm Wellbeing portal

    Wellbeing Support Services' includes Self-help resources, Workshops, One-to-one appointments, Psychological interventions, Email counselling, Therapy groups and Mentoring. The Wellbeing Support Team offers practical advice, guidance and emotional support for your wellbeing and help accessing other services. The Disability Team offers support to manage the impact of a disability, including specific learning differences, mental health, autism spectrum and long term medical conditions. The Counselling and Psychology Interventions Team (CAPIT) offers a range of therapeutic interventions for students experiencing emotional or psychological issues.

    Estates

    MAINTENANCE

    +44 (0)24 765 75100

    Phone hours:

    Monday - Wednesday: 8am to 5pm Thursday and Friday: 8am to 4pm

    Email:

    Estates.Servicedesk@warwick.ac.uk

    Website: https://warwick.ac.uk/services/estates/service_centre/
    Other:

    Out of Hours: +44 (0)24 765 22083 Online Service Desk: https://helpdesk.estate.warwick.ac.uk/HelpDesk/users/login.asp

    Maintence can help with any of the following : electrics, plumbing, buildings, carpentry, grounds, mechanical services, technicians

    Health Centre

    UNIVERSITY OF WARWICK HEALTH CENTRE

    (024) 777 10998

    Website: https://uwhc.org.uk/Home
    Other:

    Address: University of Warwick Health Centre, University Of Warwick, Health Centre Road, Coventry, CV4 7AL Online contact form

    IT Services

    IT SERVICES

    02476 573737

    Phone hours:

    9:00 to 17:00 Monday to Friday

    Website: https://warwick.ac.uk/services/its/
    Other:

    Online Helpdesk

    IT Services can answer any queries or concerns relating to topics such as signing in, device security, email, computers, printing, IT training, software, network and wifi and web publishing.

    Mental Health and Wellbeing Team

    WELLBEING SUPPORT SERVICES

    024 7657 5570

    Phone hours:

    Monday to Friday 8.30am-5pm (Friday until 4pm)

    Website: https://warwick.ac.uk/services/wss/
    Other:

    Located ground floor of Senate House Offer brief consultations Mon-Fri 10am-3pm Wellbeing portal

    Wellbeing Support Services' includes Self-help resources, Workshops, One-to-one appointments, Psychological interventions, Email counselling, Therapy groups and Mentoring. The Wellbeing Support Team offers practical advice, guidance and emotional support for your wellbeing and help accessing other services. The Disability Team offers support to manage the impact of a disability, including specific learning differences, mental health, autism spectrum and long term medical conditions. The Counselling and Psychology Interventions Team (CAPIT) offers a range of therapeutic interventions for students experiencing emotional or psychological issues.

    Residential Life Team

    RESIDENTIAL LIFE TEAM

    024 7652 4704

    Phone hours:

    Monday - Friday 9.00am to 4.00pm (excluding public holidays)

    Email:

    residentialteam@warwick.ac.uk

    Website: https://warwick.ac.uk/services/residentiallife/rlt/
    Other:

    Internal Extension phone number: 24704 Office located in Red Square, Rootes on main campus (behind the SU building). The office is a bungalow with a small front garden and white picket gates.

    Resident tutors are there to help with a wide range of matters, including personal or family problems, feelings of loneliness or homesickness, problems with your accommodation – e.g. noisy neighbours, trouble settling in etc, or not knowing where to get help or who to talk to – they will be able to put you in touch with the right people.

    Student Advice Centre

    STUDENT UNION ADVICE CENTRE

    Email:

    advice@warwicksu.com

    Other:

    Online enquiry form

    WSU Advice Centre offers a free, confidential, impartial and non-judgmental service. They provide advice, information, guidance and representation to help you resolve your problems whilst studying at the University of Warwick. These problems can include (but are not limited to) Academic Issues, Housing and Health and Wellbeing. They are also independent from the University.

    Student Finance

    STUDENT FINANCE ENGLAND

    0300 100 0607

    Phone hours:

    Monday to Friday, 8am to 8pm Saturday, 9am to 4pm Sunday - closed

    Website: https://www.gov.uk/student-finance

    Student Funding

    STUDENT FUNDING

    +44 (0) 24 7615 0096

    Phone hours:

    Monday to Thursday: 09.00-17:00 Friday: 09:00-16:00

    Email:

    studentfunding@warwick.ac.uk

    Website: https://warwick.ac.uk/services/academicoffice/funding/
    Other:

    The Student Funding Office is in Senate House.

    The Student Funding Team is available to provide help and advice on all funding matters, including budgeting. You can book an appointment over the phone or by email.

    Student Services

    STUDENT SERVICES

    +44 (0) 24 7652 2280

    Phone hours:

    Monday-Friday 8am-8pm Saturday-Sunday 10am-6pm

    Email:

    studentservices@warwick.ac.uk

    Website: https://warwick.ac.uk/services/reception/
    Other:

    Between the dates of Weds 23 Sept - Fri 16 Oct, the opening hours will be 0700-0300

    Student Union Reception

    SUHQ RECEPTION

    024 765 72777

    Email:

    receptionteam@warwicksu.com

    Website: https://www.warwicksu.com/your-union/contact/reception/

    SUHQ reception is on the first floor of SUHQ. You can contact them if you have any queries regarding the SU or any of the services they provide.

    University Counselling Service

    WELLBEING SUPPORT SERVICES

    024 7657 5570

    Phone hours:

    Monday to Friday 8.30am-5pm (Friday until 4pm)

    Website: https://warwick.ac.uk/services/wss/
    Other:

    Located ground floor of Senate House Offer brief consultations Mon-Fri 10am-3pm Wellbeing portal

    Wellbeing Support Services' includes Self-help resources, Workshops, One-to-one appointments, Psychological interventions, Email counselling, Therapy groups and Mentoring. The Wellbeing Support Team offers practical advice, guidance and emotional support for your wellbeing and help accessing other services. The Disability Team offers support to manage the impact of a disability, including specific learning differences, mental health, autism spectrum and long term medical conditions. The Counselling and Psychology Interventions Team (CAPIT) offers a range of therapeutic interventions for students experiencing emotional or psychological issues.

    Warwick Accommodation

    WARWICK ACCOMMODATION

    +44 (0) 24 7652 3772

    Email:

    accommodation@warwick.ac.uk

    Website: https://warwick.ac.uk/services/accommodation/
    Other:

    Warwick Accommodation are located in Senate House.

    Utilities

    Electricity

    ELECTRICITY - FIND YOUR NETWORK OPERATOR

    Website: https://www.energynetworks.org/info/faqs/who-is-my-network-operator.html
    Other:

    East Midlands & West Midlands: Western Power Distribution 0800 096 3080

    To find out who your network operator is for electricity type your postcode into the box on the right.

    Gas

    GAS - FIND MY SUPPLIER

    Website: https://www.findmysupplier.energy/webapp/index.html

    This service enables you to find out who your Gas Supplier is as well as your Meter Point Reference Number (MPRN) and Gas Transporter.

    Water

    SEVERN TRENT

    Supply issues - 0800 783 4444 (24/7)

    Website: https://www.stwater.co.uk/
    Other:

    Live Chat, Facebook Messenger, Whatsapp Messenger. Billing Queries - Billing queries: 0345 7500 500